Skylight Frame

Skylight Frame

Retail Logistics Manager

United States

Sponsorship not specified$120k-$135kDetected 7 days ago
Project ManagementOutbound SalesSupply ChainLogisticsProcess ImprovementERPCommunicationProblem SolvingNetSuiteWarehouse Management SystemTransportation Management

About the role

  • You will be responsible for tracking and maintaining high wholesale customer satisfaction by delivering products accurately and on time.
  • It is also imperative you work closely with our sales teams.
  • The ideal candidate has strong analytical skills, attention to detail, and excellent communication skills.

Responsibilities

  • Develop and execute global fulfillment strategies to optimize delivery performance, cost efficiency, and customer satisfaction across US & international markets (OTIF).
  • Develop and monitor KPIs for global fulfillment operations, including delivery times, costs, and accuracy metrics.
  • Design and implement automated fulfillment processes, systems and reports while collaborating with key stakeholders across regions.
  • Communicate with Retailer partners/ Inventory teams on planned future orders and open shipments.
  • Establish and maintain relationships with 3PLs, outbound transportation brokers, and outbound carriers (FTL, LTL).
  • Manage 3PL fulfillment for wholesale accounts including creating Standard Operating Procedures (SOPs) for each retailer Monitor and report order processing lead times, troubleshoot, and escalate critical issues (missed appointments, missed ship dates, late deliveries, etc) ensuring all Retailer criteria are met for each order.
  • Maintain order management system of record - NetSuite, promptly moving orders through standard fulfillment phases: intake & validation, 3PL warehouse allocation, and customer delivery.
  • Quickly problem solve and directly manage escalations when appointments are missed or POs are running late.
  • Lead dispute resolution process for any shipment penalties, order errors or other fees assigned by the retailer.
  • Lead continuous improvement initiatives across global fulfillment operations.

Nice to have

  • We make Skylight Calendar, the smart calendar loved by millions of families (plus Wired and the Wirecutter ).
  • Our latest product is Calendar 2, which just launched to rave reviews.
  • Smart, hardworking people who care about making actually meaningful products love working here.
  • People like you.
  • We're busy inventing new ways to simplify family life and help parents raise great kids - and we need your help!
  • Come invent something new with us.
  • Our competitive compensation package includes:
  • If you're the best person for the job, we want you on board!

Compensation

  • $120k-$135k

Company info

  • Oversee and directly manage the booking of appointments with 3PL, freight forwarders, and wholesale customers.
  • Execute EDI documents (850-Purchase Order, 856-Advanced Ship Notice, 810-Invoice) to ensure accurate and timely systematic communication with our wholesale retail customers.
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This listing is sourced directly from Skylight Frame's careers page and normalized into a canonical job model.