YuJa
On-site Physics Expert
North York, Ontario
Sponsorship not specifiedDetected 11 days ago
AccessibilityCustomer SupportManual TestingCommunicationCollaborationProblem Solving
About the role
- These positions are for individuals who possess a mix of business aptitude and academic expertise.
Responsibilities
- Assess severity/impact level and prioritize support requests accordingly.
- 1 year or more of basic technical support experience, 1 year or more customer support experience
Requirements
- Given our past experience in hiring for this position, individuals with higher university degree in Physics have been very successful at this job.
- If you are a Physics grad with university degree and excellent communication skills and you want to make a switch from Physics to Software Engineering, this job is for you.
- Proficiency in creating and implementing thorough test plans and test cases in accordance with project specifications.
- Proficiency in meticulously maintaining comprehensive test documentation, encompassing test plans, test cases, and test reports.
- Demonstrated ability to function in a non-scripted helpdesk environment.
- This position requires the ability to examine, question, explore and troubleshoot a variety of issues.
- Ability to provide timely responses to all incoming requests immediately or within 1 hour.
- Ability to provide excellent follow-through on all open, pending, and resolved tickets that come to helpdesk
Nice to have
- Therefore, having some programming background is a definite plus but not mandatory.
- Any level of proficiency in French or Spanish, though not mandatory, would-be a plus
Skills
- YuJa is seeking energetic and talented individuals with excellent analytical skills to work in a state-of-the-art software-hardware company.
- Some experience working with modern computer software tools and technologies is strongly desired.
- Skill in documenting and communicating defects effectively, offering developers precise and comprehensive information for prompt resolution.
- Excellent time and task management skills
- Excellent written and verbal communication skills.
Compensation
- We offer a competitive compensation package that include a base salary starting at CAD 50,000/year and comprehensive benefits and engagement opportunities.
Benefits
- Health, vision, and dental benefits, 100% employer-paid
- Additional benefits include RRSP, gym subsidies, and more
- Work-life balance including flexible work hours to create an ideal work-life balance
- Fun activities and celebrations, including Canada Day Trip, Saint Patrick's Day Party, Halloween Costume Contests, Holiday Dinner Party, and more
- Office perks including company-provided snacks, drinks and events
- Professional growth including continuous learning opportunities and reimbursements to support personal and professional development
- We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Company info
- YuJa, Inc. is a leading provider of cloud-based digital compliance and accessibility solutions for regulated sectors worldwide. Serving clients in higher education, K-12, government, and healthcare, YuJa enables organizations to meet evolving regulatory demands while delivering engaging, secure, and accessible digital experiences. Our platforms such as Lumina (video), Panorama (LMS accessibility), EqualGround (governance), and Verity (proctoring) are rigorously tested for compliance, audited, and secured.
- For over a decade, YuJa has been dedicated to building not only innovative digital compliance and accessibility solutions, but also a workplace where our people can thrive. We invest in our employees by fostering career growth, continuous learning, and opportunities for advancement. Our culture is rooted in collaboration, inclusivity, and belonging, where every team member's contributions are valued and their voices are heard. Just as we help institutions and organizations worldwide achieve their goals, we are equally committed to supporting the success of our people and making a positive impact in the communities we serve. Meet the YuJa family here and see what makes YuJa special!
- YuJa, Inc. is a leading provider of cloud-based digital compliance and accessibility solutions for regulated sectors worldwide.
- Serving clients in higher education, K-12, government, and healthcare, YuJa enables organizations to meet evolving regulatory demands while delivering engaging, secure, and accessible digital experiences.
- Our platforms such as Lumina (video), Panorama (LMS accessibility), EqualGround (governance), and Verity (proctoring) are rigorously tested for compliance, audited, and secured.
- For over a decade, YuJa has been dedicated to building not only innovative digital compliance and accessibility solutions, but also a workplace where our people can thrive.
- We invest in our employees by fostering career growth, continuous learning, and opportunities for advancement.
- Our culture is rooted in collaboration, inclusivity, and belonging, where every team member's contributions are valued and their voices are heard.
- Just as we help institutions and organizations worldwide achieve their goals, we are equally committed to supporting the success of our people and making a positive impact in the communities we serve.
- Meet the YuJa family here and see what makes YuJa special!
- Work setup - Fully on-site
- 40 hours/week
- Rotational Shifts - Day/Afternoon/Night shifts
- Monday to Friday/Weekends
- How to Apply
- This job is exclusively directed towards candidates already in Canada.
- You may apply directly online via this site by submitting your resume and academic transcripts.
- YuJa is an equal opportunity employer and values diversity at our company.
Equal opportunity
- equal opportunity employer and values diversity at our company.
This listing is sourced directly from YuJa's careers page and normalized into a canonical job model.