Clover Health

Technical Solution Manager

Remote - USA

Sponsorship not specifiedDetected 20 days ago

Account ManagementOnboardingCustomer SuccessHL7/FHIREHR/EMRPatient CareCollaborationMentoring

About the role

As a Technical Solution Manager, you sit at the intersection of customer delivery, technical implementation, and product.
Your health matters to us, and we invest in ensuring you have access to quality healthcare. - Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance.
With an exceptional team of value-based care and technology experts, Counterpart Health is driving value-based care at the speed of software.

Internal teams view you as the authoritative voice on the customer's technical environment - your input shapes how we build and prioritize
Customer stakeholders describe you as a trusted technical partner who makes complex implementation work feel manageable
Partner cross-functionally with Engineering, Product, Data, and Customer Integrations teams to represent customer needs and influence how we build and deliver
By supporting Primary Care Physicians (PCPs), we are able to deliver improved outcomes to our patients at a lower cost through early diagnosis and longitudinal care management of chronic conditions.

You have 5-8 years of experience in technical implementation, solutions engineering, technical account management, or a closely related field

Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities.

Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
Reimbursement for office setup expenses
Monthly cell phone & internet stipend
Paid parental leave for all new parents
Years later, that vision is a reality, with thousands of practitioners using Counterpart Assistant during patient visits to improve disease management, reduce medical expenses, and drive success in value-based care.
Counterpart Health is a subsidiary of Clover Health.
At Counterpart Health, we are transforming healthcare and improving patient care with our innovative primary care tool, Counterpart Assistant.

Your enterprise customers consistently meet or exceed adoption targets, and technical issues are caught and resolved before they escalate
You've identified and codified improvements to the onboarding process that meaningfully reduce time-to-launch for future customers
Lead end-to-end technical onboarding for new customers, including data integrations, EHR configurations, and platform setup, ensuring launches are on time and technically sound
Serve as the primary technical account manager for a portfolio of enterprise customers post-launch, proactively surfacing and resolving technical issues before they impact care delivery

We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and background

This listing is sourced directly from Clover Health's careers page and normalized into a canonical job model.