Vivian Health

Vivian Health

Customer Success Manager

Remote - USA only · Full-time

Sponsorship not specified$80k-$85kDetected 22 days ago
HubSpotSalesforceCRMAccount ManagementNegotiationCustomer SuccessCommunicationProblem SolvingCritical ThinkingOrganizational Skills

About the role

  • Grow your career with a high-performing, collaborative team in a remote-first environment
  • Advocate for Clients: Be the voice of the customer internally, working with product, sales, and engineering teams to address client needs and enhance the platform
  • Foster Innovation: Identify new opportunities to improve processes, enhance customer engagement, and scale success across the agency segment

Responsibilities

  • Develop trusted, long-term partnerships with key stakeholders at staffing agencies, helping them achieve their hiring goals and maximize the value of the Vivian platform
  • Collaborate with clients to implement effective campaigns, troubleshoot challenges, and deliver a seamless, exceptional experience
  • Skilled in negotiation and developing creative deal structures that drive revenue and strengthen partnerships
  • Build Strategic Relationships: Develop trusted, long-term partnerships with key stakeholders at staffing agencies, helping them achieve their hiring goals and maximize the value of the Vivian platform
  • Drive Growth: Identify and execute upsell and cross-sell opportunities, improving platform adoption and driving measurable success for our clients
  • Ensure Success: Collaborate with clients to implement effective campaigns, troubleshoot challenges, and deliver a seamless, exceptional experience
  • These tools assess applications against the characteristics and qualifications relevant to the job requisition and are designed to help identify potentially qualified candidates.

Requirements

  • Revenue Growth: Proven track record of managing and driving post-sales revenue growth and client retention
  • Account Expansion: Demonstrated ability to grow and expand accounts, identifying opportunities for long-term client success and mutual growth
  • Entrepreneurship: Self-starter with the ability to take initiative, think strategically, and thrive with minimal direction
  • Problem Solving: Strong analytical and critical thinking skills with the ability to resolve challenges independently
  • Must be able to take data, form a compelling narrative, and deliver that narrative verbally and in slide presentations.
  • Customer-Centric Approach: A natural ability to empathize with clients and a relentless focus on helping them succeed
  • You have a proven track record of success in customer success or account management and are ready to take your career to the next level.
  • Negotiation & Deal Strategy: Skilled in negotiation and developing creative deal structures that drive revenue and strengthen partnerships
  • Communication Skills & Telling a Data Story: Excellent verbal and written communication abilities with strong personal presence in partner and customer-facing roles. Must be able to take data, form a compelling narrative, and deliver that narrative verbally and in slide presentations.
  • Organizational Skills: Exceptional ability to prioritize, schedule, manage time, and meet deadlines in a fast-paced, dynamic environment
  • The range for this position is $80,000 - $85,000 yearly base salary, with additional commission opportunities from $25,000 - $30,000 annually. This is dependent on job-related, non-discriminatory factors such as experience, education, and skills. This range is based on a full-time schedule.

Skills

  • Technical Fluency: Familiarity with CRM tools (e.g., Salesforce, HubSpot) and a strong aptitude for data-driven decision-making
  • Bonus points for:
  • Knowledge of the healthcare staffing industry
  • Experience working with hospital recruiters or staffing agencies
  • This is dependent on job-related, non-discriminatory factors such as experience, education, and skills.
  • This range is based on a full-time schedule.

Compensation

  • The range for this position is $80,000 - $85,000 yearly base salary, with additional commission opportunities from $25,000 - $30,000 annually.

Benefits

  • Flexible Time Off
  • Comprehensive Health Insurance Plans, including HSA and FSA Options
  • 401K Retirement Savings Plan with Generous Employer Match
  • Generous Parental Leave
  • Work-from-home stipend
  • (BENEFITS & PERKS)
  • At Vivian Health, we offer a competitive compensation package, with benefits including:
  • Vivian Health may use artificial intelligence and automated tools to assist in evaluating applications for this role, including resume screening and candidate matching.
  • Drive real, measurable impact in the healthcare industry
  • Build meaningful relationships with healthcare staffing agencies and help them achieve success

Visa & Work Authorization

  • For details about the specific tools we use, your rights as an applicant (including the right to opt out for California applicants, accommodation rights for Illinois applicants, and human review rights for Colorado applicants), and how to c
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This listing is sourced directly from Vivian Health's careers page and normalized into a canonical job model.