HEI Hotels and Resorts

HEI Hotels and Resorts

Housekeeping Supervisor

Marriott La Jolla - La Jolla, CA

Sponsorship not specifiedDetected 22 days ago
LeadershipCommunicationMentoringGxP

About the role

  • Conduct guest room, public area, and housekeeping inspections to ensure cleanliness, presentation, safety, and brand standards are consistently maintained.
  • Provide timely coaching and performance feedback to associates regarding cleanliness standards, productivity, service expectations, and operational procedures.
  • Issue daily assignments while reviewing special requests, VIP arrivals, rush rooms, out of order rooms, and operational priorities to ensure efficient workflow throughout the shift.

Responsibilities

  • Supervise housekeeping staff by providing direction, coaching, communication, training, and daily operational support to ensure departmental standards and productivity expectations are achieved.
  • Reinforce departmental expectations and follow up on deficiencies to support accountability and operational consistency.
  • Support room readiness and operational flow during high occupancy and peak business periods.
  • Respond to guest concerns, requests, and service recovery situations professionally and with urgency to support guest satisfaction.
  • Support inventory and supply controls by monitoring linen, amenities, and housekeeping supplies throughout the shift.
  • Maintain organization and cleanliness of housekeeping offices, storage areas, carts, and operational spaces.
  • Support onboarding and training efforts for new associates while reinforcing established housekeeping procedures and standards.
  • Support accident prevention, safety practices, sanitation standards, and emergency procedures.
  • Maintain professionalism and composure while balancing multiple operational priorities.
  • Maintain the hotel in a safe, clean, organized, and guest ready condition while supporting the daily operation of the Housekeeping department.

Requirements

  • Success in this role requires strong follow through, operational awareness, professionalism, attention to detail, urgency, and the ability to consistently reinforce standards in a fast paced hospitality environment.

Nice to have

  • Address concerns directly and respectfully
  • Follow through on operational and guest related issues
  • Remain calm and solution oriented during busy operational periods
  • Reinforce standards consistently across all associates
  • Communicate clearly and professionally with both associates and leaders
  • Understand the direct impact housekeeping quality has on guest satisfaction scores
  • Housekeeping experience preferred.
  • Prior hotel leadership or supervisory experience preferred.

Compensation

  • Salary Range: $28.00 - $28.00 Hourly

Benefits

  • For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.
  • We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
  • Discretionary Performance Bonus Eligible? No

Company info

  • Surround yourself with modern comforts at the San Diego Marriott La Jolla. Our stylish hotel positions you near dazzling destinations including La Jolla Shores, Birch Aquarium, the University of California, San Diego and the beautiful Westfield UTC shopping mall. The San Diego Trolley line has been extended North and now stops right outside our hotel for commuting. Our associates enjoy daily free meals in our spacious associate cafeteria, and a monthly Town Hall/luncheon in our ballroom with special delights from our Chef and games and prizes. We also offer free parking on site and hotel discounts with all Marriott brands worldwide. Join our commitment to our community with one of our monthly volunteer activities throughout the city. Come see us today to learn more!
  • Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
  • We value U.S. military experience and invite all qualified military candidates to apply.
  • Surround yourself with modern comforts at the San Diego Marriott La Jolla.
  • Our stylish hotel positions you near dazzling destinations including La Jolla Shores, Birch Aquarium, the University of California, San Diego and the beautiful Westfield UTC shopping mall.
  • The San Diego Trolley line has been extended North and now stops right outside our hotel for commuting.
  • Our associates enjoy daily free meals in our spacious associate cafeteria, and a monthly Town Hall/luncheon in our ballroom with special delights from our Chef and games and prizes.
  • We also offer free parking on site and hotel discounts with all Marriott brands worldwide.
  • Join our commitment to our community with one of our monthly volunteer activities throughout the city.
  • Come see us today to learn more!
  • Don't meet every single requirement of this job?
  • At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.
  • You may be the perfect candidate for this or for other roles within our organization!
  • Compensation

Equal opportunity

  • Employer
  • HEI Hotels & Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.
  • HEI Hotels & Resorts is an equal opportunity employer.
  • We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.
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This listing is sourced directly from HEI Hotels and Resorts's careers page and normalized into a canonical job model.