Symbotic

Technical Support Administrator

USA Remote & Travel

Sponsorship not specified$26k-$36kDetected 4 days ago

SQLMachine LearningJiraSupply ChainCustomer SupportTCP/IPCommunicationProblem Solving

About the role

Intelligent software orchestrates advanced robots in a high-density, end-to-end system - reinventing warehouse automation for increased efficiency, speed and flexibility.
The qualified candidate will be responsible for receiving, prioritizing, documenting and actively resolving or escalating end user help requests & issues.
The candidate will also assist in problem resolution that is involved with the overall operation.

Manage and t ri a ge the disposition of all s ite n etwork tickets within Jira and create "Top-List" focal points while ensuring prioritization & resolution.
Perform post-resolution follow-ups to help requests & update t ickets with updates and status.
Ability to develop organized timelines based off chat transcripts and group calls.
Symbotic is seeking a Technical Support Administrator who will play a hands-on role in proper operations of the Symbotic system at our customer sites.
The Deployment, Implementation and Operations organization drives our new system from ground-breaking to a fully operational robotic material handling system.
Knowledge of using SQL with ability to create and/or modify SQL scripts.

Bring a minimum of 2 years' experience in trouble shooting & customer service environment.
Experience working with an enterprise level ticketing system e.g. JIRA
Knowledge of Active Directory concepts.
Strong ability to multi-task and prioritize action
Knowledge of command line and environment variables. (Linux++).
Knowledge of VMWare or other server/desktop virtualization platforms and management.
Knowledge of troubleshooting TCP/IP based networks, protocols and f amiliarity with electrical schematics.
Up to 10 % of travel may be required.

The base range for this position in the posted location is $25.96 - $35.96 however, base pay offered may vary depending on job-related knowledge, skills, and experience.

Perform ongoing activities such as monitoring the site infrastructure & overall health.
Provide on-call support coverage for customers

With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system - reinventing warehouse automation for increased efficiency, speed and flexibility.
What we need
Symbotic is seeking a Technical Support Administrator who will play a hands-on role in proper operations of the Symbotic system at our customer sites. The qualified candidate will be responsible for receiving, prioritizing, documenting and actively resolving or escalating end user help requests & issues. The candidate will also assist in problem resolution that is involved with the overall operation.
We are currently looking for Technical Support Administrators that are available to work the following shifts (EST):
With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain.
Weekend Mid: Friday - Monday 12pm - 10 pm EST
Weekday Night: Monday - Thursday 8 pm - 6 am EST
The Technical Support Team is part of the Service Operations Organization which is responsible for our system stand-up inside our client's sites.
while providing strong service orientation communication for both internal and external customers.

do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status,

This listing is sourced directly from Symbotic's careers page and normalized into a canonical job model.