Agave
Customer Solutions Engineer (CSE)
San Francisco · Full-time
H1B sponsorship available$20k-$40kDetected 18 hours ago
RailsSQLProduct ManagementProduct StrategyProject ManagementSalesforceSalesAccountingProcess ImprovementERPOnboardingCustomer SuccessPostmanCommunication
About the role
- tl;dr Fresh off a $15M Series A led by Accel (total funding now $20M+), Agave is profitable, growing fast, and scaling the team.
- Note: no need to have construction/finance experience.
- No need to have technical skills, although clear ability to learn quickly through intensive training is critical (see below).
Responsibilities
- Customer Discovery - work with our Sales team to lead technical demos:
- Customer Onboarding - own customer onboardings end-to-end (alongside other teammates):
- Train them on how to use Agave (e.g. integrate their data, perform common actions, handle edge cases)
- Create and maintain comprehensive docs for implementation best practices and FAQs
- Build strong customer relationships and long-term loyalty
- Project Management - project-manage each customer's implementation
- manage many at once:
- Create and share detailed implementation plans, timelines, milestones, open issues, and remaining steps
- Project Management - project-manage each customer's implementation; manage many at once:
- Identify feedback, requests, and weak areas of our product; share with our team to drive our product roadmap
Requirements
- 1+ year of experience in a customer-facing role
- Our goal is to quickly decide whether you understand our business and can write clearly, with minimum time required from you.
Nice to have
- Hands-on experience with b2b SaaS software implementations
- Familiarity with the construction industry
- Experience with accounting concepts
- Experience working with APIs, SQL, Postman, or similar tools
- No need to have:
- Experience with Construction or at B2B SaaS/dev tools companies
- Project Management: you have elite project management and organization skills
- Customer-Facing: you are excellent with people
Compensation
- we offer annual performance bonuses when we hit company growth goals, which are a % of your base salary.
- 401k: we match 100% of your contributions, up to 4% of annual salary.
- Performance Bonuses: we offer annual performance bonuses when we hit company growth goals, which are a % of your base salary.
Benefits
- Healthcare: we cover 90% of your healthcare costs with several plan options.
- Relocation: sizable relocation bonus for folks currently located outside of the Bay Area, and a bonus for anyone (even within the Bay Area) who moves within a 15-minute walk of our office.
- Commuter benefits: employees can make pre-tax contributions toward commuting costs, and we'll cover the full cost of a Muni pass for those using public transit.
- Create customer education materials (e.g. demo videos) to reduce manual effort required by us
- Gym: on-site gym with Peloton, squat rack, Tempo, Yoga setup, and more.
Company info
- you'll work 1:1 with our customers and observe implicit and explicit feedback they provide when using our product.
- You'll capture that input, synthesize it, and work with our engineering team to prioritize improvements that make our implementations faster and easier.
- you'll serve as the technical expert in early sales conversations - leading demos with prospective customers and guiding them through how Agave will solve their specific pain points.
- you will work 1:1 with customers on Zoom most of your day; you are energized by building relationships and helping customers accomplish their goals
- Lead customers from sales handoff to full implementation efficiently, working with them 1:1
- Process Improvement - build tooling, templates, and automation to scale onboarding across hundreds of customers:
- Create a standardized and scalable process that works for hundreds of customers
- At each stage, we decide and update you within 24hrs:
Visa & Work Authorization
- we sponsor Visas (H1B, TN, etc.) for candidates who are a good fit!
This listing is sourced directly from Agave's careers page and normalized into a canonical job model.