Relaypro

Customer Success Manager I - Industrial

Raleigh, NC

No sponsorshipDetected 1 day ago

ReactAccount ManagementLogisticsCustomer SuccessLeadershipCommunication

About the role

This role serves as a customer strategist tasked with managing a growing portfolio of Mid-Market and Multi-Site accounts across industrial verticals such as food manufacturing, steel recycling, and automotive manufacturing & tier 1 suppliers.
You will focus on value realization, account-based expansion, and driving site-level success that unlocks growth within key customer accounts.
This team goes beyond maintaining current states

Revenue Ownership (Retention & Expansion): Own the net-revenue growth of your portfolio, which includes minimizing contraction, driving user expansion, and enabling feature upsells and hardware refreshes across your existing sites
Relay strives to be long-term relational partners versus transactional vendors to our customers.
Internally, Relayers endeavor to build authentic, caring, and trusted relationships with each other.

3+ years of experience in Customer Success, Account Management, or Sales, with a proven track record of managing B2B accounts with account-based motion growth.
Experience within Industrial, Manufacturing, Logistics, or similar deskless-workforce sectors is a strong plus.
Strong commercial negotiator anchored in driving value and win-win outcomes.
You are comfortable owning a revenue number, navigating contract negotiations, and connecting product metrics to a customer's operational bottom line.
Technology is ever-changing
You can navigate disagreement with logic and empathy to keep stakeholders focused on outcomes.
Curiosity and capability to master a sophisticated hardware+software platform.
You must be able to articulate Relay's technical advantages over legacy radio incumbents and modern competitors in industrial environments.

100% Paid Insurance Health, Dental, Vision, Long/Short Term Disability and Life Insurance benefits for you and those who depend on you
Generous Paid Time Off
Baby Cash Reward + Paid Parental Leave
First and foremost our culture hinges on you being LIT up in an environment that fosters learning, impact, and teamwork (LIT) where Relayers can do the best work in their lives.
Wellness Perks, including a world-class onsite fitness center with instructor led classes + locker room as well as endless outdoor amenities whether tennis, basketball, cycling, or pickleball is your jam

Relay culture, benefits & perks:
First and foremost our culture hinges on you being LIT up in an environment that fosters learning, impact, and teamwork (LIT) where Relayers can do the best work in their lives. We call this BWIML (pronounced bee wimmel = Best Work In My Life)!
It's truly amazing what happy, engaged team members can achieve. Our ever evolving list of benefits and perks mean you'll be able to integrate work into your whole life, focus on health, perform impactful work, grow in your role, look after yourself/your family, and invest in your future.
At Relay, we offer...
Relay culture, benefits &
We call this BWIML (pronounced bee wimmel = Best Work In My Life)!
It's truly amazing what happy, engaged team members can achieve.
Our ever evolving list of benefits and perks mean you'll be able to integrate work into your whole life, focus on health, perform impactful work, grow in your role, look after yourself/your family, and invest in your future.
401(K) Savings Plan + Company Match

This listing is sourced directly from Relaypro's careers page and normalized into a canonical job model.