California Closets CCO
Customer Service Coordinator (Customer Service Liaison)
Arbutus, MD, United States
Sponsorship not specifiedDetected 34 days ago
SpringSalesforceCRMAccountingCustomer SupportCommunicationMicrosoft Office
About the role
- We believe home is more than just a place - it should be a source of creativity, comfort, and connection.
- All your information will be kept confidential according to EEO guidelines. #MD086
Responsibilities
- Completes appointment scheduling in an efficient and detailed manner for our Design Consultants, using the Customer Relationship Manager (CRM).
- Maintains the showroom at the direction of their leader in accordance with the maintenance and cleanliness checklist. This includes opening and closing of the Showroom duties.
- May provide customer communication support as it relates to installations, confirmations, and return visits.
- Self-starter with a positive attitude, and ability to manage own schedule and comfortable working in a fast-paced environment
- From beautiful walk-in closets and entertainment centers to versatile pantries and home offices, we design custom storage solutions that add value to your life and home by making space for what belongs.
- Maintains the showroom at the direction of their leader in accordance with the maintenance and cleanliness checklist.
Requirements
- 1-2 years of experience of administrative and/or customer service experience in construction and/or in the home renovations/improvement industry - preferably within a luxury brand environment
Nice to have
- Associates Degree related to business administration / accounting from an accredited college or university preferred
- Calendar management / regional scheduling experience preferred
Benefits
- Health insurance - Medical, Dental, and Vision
- PTO days and paid holidays
- 401K retirement plan with company match
- Franchises are independently owned and operated and may offer different benefits.
- This location is company-owned, therefore earns the following benefits:
Company info
- Founded in 1978, California Closets has built a reputation as the leader and design authority in premium space management, delivering custom-designed organizational solutions and exceptional service.
- The Customer Liaison is responsible for assisting customers and providing an exceptional brand experience.
- This position serves customers while striving to complete appointment scheduling in an efficient and detailed manner through phone, email, or showroom visit.
Equal opportunity
- We are an equal opportunity employer.
- All your information will be kept confidential according to EEO guidelines.
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This listing is sourced directly from California Closets CCO's careers page and normalized into a canonical job model.