proslide
Customer Service – Parts and Service Advisor
Ottawa, Ontario
Sponsorship not specified$58k-$70kDetected 20 hours ago
AccessibilityExcelSupply ChainERPCustomer SupportCommunicationMicrosoft Office
About the role
- The Customer Service - Parts and Service Associate is responsible for supporting clients worldwide on their requests for parts to service their commissioned water slides. This includes investigating the commissioned baseline of the water slides that were installed by ProSlide to ensure the correct parts are quoted and delivered. This role requires
- interaction with several internal groups, such as Supply Chain Management, Product Development and Finance.
Responsibilities
- Document and maintain the customer record on interactions, account portfolio and commercial aspects.
- Participate in the support of customer service inquires on matters related to their water slide attractions, primarily in the Canadian region.
- Support the Handling, Control of Nonconforming Material, through the submission of a Non-Conformance Reports (NCR).
- We strive to create a culture where every employee feels valued, respected, and supported.
Requirements
- Minimum of 2 to 3 years' experience working in a high paced parts department.
- Ability to work independently, often under pressure and against deadlines.
- Education
- High School or College Diploma with parts training combined with 2-3 years of work-related experience in such environment as automotive or electronics contract manufacturing.
- Technical aptitude and willing to learn about the products that make of the water park industry.
- Required Experience
- Proficient in working within an ERP system for order management, quoting and invoicing.
- Working directly with end customers, via electronic communications and through verbal conversations
- MS Office applications (Excel, and Word).
- Competencies
- Build sustainable relationships and trust with customers, through open and interactive communications.
- Strong computer skills
Skills
- Strong analytical skills and sound business judgment.
- Excellent verbal and written communication skills.
- Provide accurate, valid, and complete information by using the right methods and tools
Compensation
- $58,000-$70,000
- Annual Wellness Wallet
- Expected salary range: $58,000-$70,000
Benefits
- Company-paid extended health and dental benefits
Company info
- Please note that all recruitment activities are conducted internally by our Talent & Culture team, and we are not currently working with any staffing firms.
Equal opportunity
- Should you require accommodation during the
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This listing is sourced directly from proslide's careers page and normalized into a canonical job model.