HHAeXchange

Customer Success Manager, Pennsylvania/New Jersey

Pennsylvania · Full-time

Sponsorship not specified$95k-$105kDetected 12 days ago

SalesCustomer SuccessLeadershipCommunication

About the role

This position will require residing in Pennsylvania or New Jersey.
This role will serve as the point person for designated HHAeXchange clients.
The Customer Success Manager will work with clients beginning in implementation and continuing in the live environment, consult on best practices for leveraging our SaaS solution and offer additional products/services when needed.

Ensure client retention through delivery of exceptional service and support
Partner cross-functionally with product to ensure the continued success of clients and provide insightful feedback from client interactions to leadership
Lead tailored product demonstrations to show the value of additional HHAeXchange solutions
Remain updated on industry knowledge, risks and opportunities and build expertise in HHAeXchange's products and offerings
Collaborate with sales team to identify and grow opportunities within market
Address gaps in implementation, services, support and or/client needs
Manage a set of KPIs to drive increased customer satisfaction including support metrics, turnaround times, ticket backlog volumes, etc.

The base salary range for this US-based, full-time, and exempt position is $95,000 - $105,000 not including variable compensation.

Maintain weekly communication with assigned clients and document health of clients in weekly status reporting and quarterly client reviews

sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law

This listing is sourced directly from HHAeXchange's careers page and normalized into a canonical job model.