Accorhotel

In-Room Dining - Restaurant Manager

Banff, AB, Canada · Full-time

Sponsorship not specifiedDetected 1 day ago

ForecastingBudgetingInventory ManagementLeadershipCommunicationProblem SolvingMentoringMicrosoft Office

About the role

Reporting to the Assistant Director of Food & Beverage, you will provide visionary leadership to a highly engaged team while driving operational excellence, financial performance, innovation, and continuous improvement.
This role is responsible for creating memorable guest journeys while maintaining the highest standards of service, quality, presentation, cleanliness, colleague engagement, and operational execution.
The hotel is unable to assist candidates in obtaining Canadian work authorization.

Responsibilities

Lead and inspire the In-Room Dining team to deliver exceptional luxury service aligned with Fairmont, Forbes Five-Star and Leading Quality Assurance (LQA) standards by fostering a culture of personalized hospitality, visible leadership, colleague engagement, coaching, development and succession planning.
Drive an outstanding guest experience by monitoring guest feedback, quality audits and reputation metrics, resolving guest concerns with professionalism and care, collaborating with cross-functional departments, and implementing continuous improvements that enhance the overall luxury guest journey.
Manage departmental financial and operational performance by overseeing labour and payroll, scheduling, budgeting, forecasting, inventory management, productivity, revenue generation and luxury upselling initiatives while achieving departmental revenue and profitability goals.

Requirements

Minimum 5 years of progressive Food & Beverage leadership experience, including 3 years in a management role within a luxury hotel or upscale restaurant.
Knowledge of Forbes Five-Star and Leading Quality Assurance (LQA) standards
experience in a Forbes-rated property is an asset.
Excellent knowledge of luxury food and beverage service, including wine, spirits, VIP service and guest recovery.
Proficiency with Microsoft Office
experience with Silverware POS, Opera PMS or similar hospitality systems is an asset.
Must be legally eligible to work in Canada.

Nice to have

Previous experience managing In-Room Dining, Restaurant or Luxury Hotel Food & Beverage operations preferred.
ProServe Certification required (or ability to obtain)

Benefits

Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Discounts while using our resort's Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Company info

Join the team at Fairmont Banff Springs.
Set in one of Western Canada's most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike.
It's the perfect work/life combination.
As the In-Room Dining Manager, you will lead one of the most personalized luxury dining experiences within Fairmont Banff Springs, ensuring every guest interaction reflects the exceptional service, elegance, and genuine care expected of a Forbes Five-Star and Leading Quality Assurance (LQA) luxury resort.
Through visible leadership, coaching, and an unwavering commitment to luxury hospitality, you will cultivate a culture where colleagues are empowered to anticipate guest needs, personalize every experience, and consistently exceed expectations.
Competitive Salary: $81,000-$83,000 gross annually, based on previous experience & education
Job Duties Include:
Oversee all aspects of the In-Room Dining operation, including breakfast, all-day dining, overnight service, amenities, VIP deliveries and special requests, while ensuring the highest standards of service, food quality, presentation, cleanliness, operational efficiency and compliance with health, safety and brand standards.
Champion operational excellence and continuous improvement through regular inspections, team briefings, performance analysis, quality assurance, process enhancements and strategic leadership that empowers colleagues, strengthens accountability and consistently exceeds guest expectations.

Equal opportunity

Subsidized staff accommodation provided on-site for full time status employees for 3 months, off-site accommodation is available for you to rent downtown based on availability

Visa & Work Authorization

The hotel is unable to assist candidates in obtaining Canadian work authorization.

Apply directly at Accorhotel →Create a free account for alerts like this View Accorhotel immigration profile

This listing is sourced directly from Accorhotel's careers page and normalized into a canonical job model.