Esper

Enterprise Account Manager

Bellevue, WA

Sponsorship not specified$125k-$225kDetected 17 days ago

SalesforceForecastingLogistics

About the role

Your job is not relationship management - it is deployment, execution, and expansion.
Our best enterprise accounts started small and scaled by orders of magnitude.
That scaling comes from the Enterprise Account Manager removing friction, identifying the next division, and connecting the customer's operational reality to Esper's product surface.

Drive first-100-devices-live for every new logo within 90 days of contract sign.
Own the calendar, the escalation path, and every blocker between contract and deployment.
Own portfolio-level retention.
Manage renewals and document expansion forecasts for each account.
Develop accurate ARR forecasts and maintain Salesforce hygiene on all opportunities, device milestones, and next actions.
Design and deliver QBRs in partnership with the Technical Implementation Management team.
You can separate the expansion you personally drove from what the customer drove on their own.
You are technically fluent at the device operations layer and comfortable in conversations about MDM, device provisioning, and fleet configuration with minimal Engineering support.

You have owned post-sale outcomes - not just managed accounts.
Experience managing enterprise accounts with technically complex deployments - device management, MDM, IoT platforms, field operations software, logistics tech, or similar.
4 to 7 years in a post-sale role with documented ownership of expansion outcomes - not just renewal administration or relationship management.
A track record of book growth you personally drove versus inbound from the customer.
Experience selling or expanding into a second product or a new division inside an existing account.
Proficiency with Salesforce as a system of record.
Familiarity with AI tools to work with recording, qualification and forecasting opportunities on Salesforce is expected.

What we're looking for You have owned post-sale outcomes - not just managed accounts.

This listing is sourced directly from Esper's careers page and normalized into a canonical job model.