Rockstar 3
People Operations Lead
United States
Sponsorship not specifiedDetected 84 days ago
ExcelHRPerformance ManagementEmployee RelationsCompensationProblem Solving
About the role
- They will report into the Head of Clinical Operations, and work to turn people challenges into clean, scalable processes that protect the company while enabling fast growth.
- This role requires high ownership and sound judgment.
- They take time to eat lunch together every single day in NYC, while also setting ambitious goals and holding themselves accountable to them.
Responsibilities
- They will own the full people operations surface area-employee relations, performance management, lifecycle operations, compliance, and compensation systems.
- At the same time, they will build the playbooks, decision trees, and templates that make people ops repeatable and scalable, designing systems that work for 1,000+ clinicians.
- If you're excited by first-principles thinking, high-stakes problem-solving, and building durable systems from scratch in a fast-moving environment, this role is designed for you.
- Manage investigations, terminations, accommodations, and documentation in a way that is fast, calm, and legally defensible, containing issues before they escalate
- Design and run playbooks, decision trees, and templates so most performance issues are resolved without
- Streamline onboarding, leaves of absence, exits, and role/status changes; partner with Clinical Ops and Provider Growth to support rapid scaling to 1,000+ clinicians
- Don't default to "HR best practices"-dig into what's actually driving people problems, identify what needs to be solved versus what's nice-to-have, and build practical solutions for the context
- Design processes that can handle 1,000+ clinicians, thinking through edge cases, failure modes, and handoff points rather than one-off solutions
- Extremely organized and reliable; own the full people ops surface area, ensure nothing falls through the cracks, and escalate when issues carry material legal, financial, or operational risk
- Move quickly to contain people issues and establish clarity without creating downstream risk; comfortable with testing and iteration rather than perfect upfront design
Requirements
- know when consistency matters versus when nuance is required
Compensation
- Conduct competitive market reviews, help create pay bands and raise frameworks, and ensure compensation changes are executed cleanly
Benefits
- Rockstar is recruiting for a mission-driven healthcare company dedicated to making life happier and healthier for autistic and neurodivergent adults.
- This has led to extremely poor outcomes, including high rates of co-occurring mental health conditions and a lower life expectancy.
- The organization delivers specialized mental health services for autistic adults, covered by insurance.
- The team members come from places such as Bain, McKinsey, BCG, FirstHand Health, Rula, SeatGeek, Benchling, and schools like Harvard, MIT, Yale, Penn, Northwestern, Dartmouth, Vanderbilt, and more.
- The person will personally manage investigations, coordinate with the PEO, administer pay and benefits, work with providers on accommodations requests and more.
Company info
- Own PEO administration, payroll coordination, benefits administration, and policy documentation, ensuring clean execution across all employee lifecycle events
- The company is hiring a Sr.
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