VyStar Credit Union

VyStar Credit Union

Mortgage Hardship Specialist

Jacksonville, FL - 100 W Bay St · Part-time

Sponsorship not specifiedDetected 26 days ago
ValuationRecruitingHRCustomer SupportCommunicationMicrosoft Office

About the role

  • Part time positions start at a minimum of 30 hours per week.
  • Mortgage Hardship Specialist ACCOUNTABILITY STATEMENT The mortgage loan hardship specialist processes mortgage financial hardship requests, modifications and HELOC maturity requests received from members.
  • The incumbent will report to the Mortgage Loss Mitigation Supervisor.

Requirements

  • Prepares required hardship departmental worksheets and makes a recommendation to management based on their review that will best assist the member based on their specific situation.
  • Completes the core system mortgage loan changes required to ensure loan is serviced in conjunction with the terms and conditions of approved mortgage modification.
  • Three + years' experience in customer service, collections or mortgages with a financial institution.
  • Knowledge of federal and state regulations related to mortgage lending such as the Equal Credit Opportunity Act, Truth in Lending Act, Real Estate Settlement Procedures Act as well as the regulations related to collection activities such as the Fair Credit Reporting Act, Fair Debt Collections Practice Act (FDCPA), and Federal Bankruptcy Laws. In addition, the incumbent must stay abreast of loss mitigation guidelines for the private mortgage insurance companies and secondary market servicing guidelines.
  • Applicant must have positive, well-developed communication skills, both written and oral, be detail oriented, have good organizational and active listening skills, the ability to work in a fast-paced environment, and proven ability to work with others.
  • Must have professional conduct and appearance and be self-motivated. Must work under the philosophy of "people helping people" and be able to communicate with members and legal counsel at all levels. Applicants must demonstrate the qualities of a self-starter and one who follows through on all job duties.
  • Equipment to be used in the daily performance of job duties include PC, and multi-function equipment (fax, scanner, and copier) is required.
  • Knowledge of all Microsoft Office applications and credit union software and/or core operating systems pertinent to completing various tasks and responsibilities of the position is required.
  • The minimum formal education required is completion of high school. Specialized classes in financial counseling, foreclosure, short sales, deed in lieu and bankruptcy is preferred. Must be knowledgeable of the state/federal regulations governing mortgage collections and modification documentation. The incumbent must be well versed in secondary market servicing guidelines specific to the collection activities and workout agreements.
  • Continuing education via local conferences and workshops is required for updates on federal and state regulations.
Apply directly at VyStar Credit Union →Create a free account for alerts like thisView VyStar Credit Union immigration profile

This listing is sourced directly from VyStar Credit Union's careers page and normalized into a canonical job model.