Sezzle
Customer Service Agent ( English/ French) (Canada)
Canada, Remote · Full-time
Sponsorship not specifiedDetected 35 days ago
JiraCustomer SuccessCustomer SupportZendeskLeadershipCommunication
About the role
- Are you passionate about driving customer success?
- We are looking for a customer-driven problem solver at Sezzle.
- With a fun, genuine, and empathetic voice, you will be troubleshooting and writing clear and concise instructions to solve questions about utilizing Sezzle.
Responsibilities
- Provide clear, prompt, detailed, empathetic, and customer-oriented support to our consumers
- Build a network of support and trust with our awesome customer support team!
- Proven success in a fast-paced support environment
- Exceptional verbal and written communication skills to provide clear, articulate and kind customer support in technical instructions via phone support, email, and live chat
- Able to efficiently manage multiple tasks at the same time and utilize personal judgment to take initiative
Requirements
- You have relentlessly high standards - many people may think your standards are unreasonably high.
- You have backbone
- disagree, then commit - you can respectfully challenge decisions when you disagree, even when doing so is uncomfortable or exhausting.
- You have conviction and are tenacious.
- You have excellent written and verbal communication skills.
Skills
- Excellent communication and interpersonal skills
Compensation
- The compensation range for the role is $22 CAD per hour.
- You have relentlessly high standards - many people may think your standards are unreasonably high.
- You are continually raising the bar and driving those around you to deliver great results.
- You make sure that defects do not get sent down the line and that problems are fixed so they stay fixed.
- You're not bound by convention - your success-and much of the fun-lies in developing new ways to do things
- You need action - speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk-taking.
- Competitive salary
Benefits
- Life, LTD, medical, dental and vision insurance
- Highly discounted LifeTime gym membership
Company info
- At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators.
- We believe in surrounding ourselves with only the best and the brightest individuals.
- Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire.
- #Li-remote #full-time
- You are dependable, resourceful, and get joy from going beyond to make customers successful.
- Assist customers to resolve basic to complex inquiries via email, live chat, and phone call
- Work with customers to understand how they use Sezzle services, and provide valuable feedback to Product and Development teams
- Act as an advocate for our customers, report and act on observed areas for improvement in our product or processes
This listing is sourced directly from Sezzle's careers page and normalized into a canonical job model.