nectarhr

Enterprise CSM

Lehi, Utah

Sponsorship not specifiedDetected 5 days ago

HubSpotCRMAccount ManagementOnboardingCustomer SuccessCustomer SupportCommunicationProblem SolvingMentoring

About the role

nectarhr.com for more information about the product
https://www.linkedin.com/company/nectarhr for more information about the company and employees (as well as G2 https://www.g2.com/products/nectar/reviews )

Develop and implement customer success plans for each customer to drive product adoption and increase customer satisfaction
Own the renewal process and lead retention and expansion conversations to grow account value and maximize customer lifetime value
Maintain excellent verbal and written communication standards, both internally and externally, with C-Suite leaders
Collaborate with the product development team to provide customer feedback and suggest product improvements
As an Enterprise Customer Success Manager at Nectar, you will own the full arc of the customer relationship, driving both retention and expansion across your book of business.
We empower team members, managers, and leaders alike to celebrate great work, reinforce core values, and reward the people who drive the business forward.

Experience in customer success management, technical account management, or a related field
Experience working with software products and a deep understanding of the software development lifecycle
Excellent communication and customer service skills
Strong analytical and problem-solving skills
Familiarity with customer success metrics and how to measure them
Familiarity with technical systems and processes is a plus
Familiarity working with HR leaders, People teams, and internal communications stakeholders is a plus.
Familiarity navigating complex, multi-stakeholder organizations is a plus.
Experience with Planhat, Hubspot, or other CRM software is a plus.
Other Information
More information about the role and

Provide ongoing support to customers, including answering questions and resolving technical issues
You will serve as a product expert and trusted advisor who guides customers through onboarding, deepens product adoption, and helps them realize the full value of our platform.
You will partner with teams across Sales, Product, and beyond, with a relentless focus on customer experience and value delivery; turning satisfied customers into long-term, growing partnerships.
Nectar is a 360 employee recognition and rewards platform that makes recognition a part of the everyday rhythm of work.

This listing is sourced directly from nectarhr's careers page and normalized into a canonical job model.