R3 Roofing & Exteriors | R3 Heating & Air

HVAC CSR / Dispatcher

Davenport, IA · Full-time

Sponsorship not specifiedDetected 68 days ago

CRMCommunication

About the role

We are seeking a detail-oriented and customer-focused CSR/Dispatcher to coordinate service calls, installations, and maintenance appointments for our HVAC technicians.
This role is essential in ensuring that customer needs are met quickly and efficiently while maintaining smooth field operations.
The ideal candidate is organized, communicates clearly, and thrives in a fast-paced environment.

Address complaints or concerns to support customer retention and positive reviews.
Recordkeeping: Maintain accurate service records and job details in the system, including appointments, updates, and notes.
System Updates & Admin Tasks: Use dispatching software to manage daily schedules and assignments.
Reporting & Process Support: Provide reporting and assist management in improving dispatch and call center efficiency.
Maintain accurate service records and job details in the system, including appointments, updates, and notes.
Use dispatching software to manage daily schedules and assignments.
Book at least 85% of inbound leads Maintain a missed call rate under 7%

Assign jobs based on skill level, geography, and job complexity.
Communicate job updates and ensure techs have what they need to complete jobs successfully.

R3 Heating & Air (A Division of R3 Roofing & Exteriors) Schedule: Full-Time | Monday-Friday | In-Office
R3 Heating & Air is the mechanical division of R3 Roofing & Exteriors-a family-owned company grounded in Loyalty, Accountability, and Community.
We've built a strong reputation in roofing, exteriors, solar, and HVAC, and we're looking for a dependable team player to help us deliver responsive, top-tier service to our customers.
Position Summary: We are seeking a detail-oriented and customer-focused CSR/Dispatcher to coordinate service calls, installations, and maintenance appointments for our HVAC technicians.
Monitor real-time job progress, technician location, and schedule changes.
Keep CRM and customers up to date.
Customer Satisfaction: Follow up after service visits to ensure customers are satisfied.
Follow up after service visits to ensure customers are satisfied.

This listing is sourced directly from R3 Roofing & Exteriors | R3 Heating & Air's careers page and normalized into a canonical job model.