Pylon Labs

Content Marketer

San Francisco

Sponsorship not specifiedDetected 250 days ago

FigmaContent MarketingCustomer SuccessWebflowVideo ProductionLeadership

About the role

Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask.
We're backed by a16z, BCV, General Catalyst, and Y Combinator.
We're also featured on the Enterprise Tech 30 List https://www.enterprisetech30.com/.

Partner with customer success and sales to surface stories worth telling, then develop them across multiple formats (written case study, video, social excerpts, newsletter features)
Maintain each person's distinct voice and editorial strategy. You'll workshop ideas with them early, draft content, and iterate until it lands
Manage the Pylon company LinkedIn account with posts on case study distribution, event promos, company building, and co-marketing content
Own the content side of product launches: write announcements, coordinate feature video shoots with our production agency, and create collateral that helps sales and marketing amplify each release
Own and produce Pylon's customer newsletter, keeping our audience engaged with product updates, customer stories, and industry insights
Support paid marketing efforts with content (ad copy, creative direction, ebook reviews) as needed
For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work - investigating, resolving, and acting on every signal across every channel that matters.
More than 1,500 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io http://Incident.io run their support and customer success workflows on Pylon.

3-5 years of experience in content marketing at a B2B SaaS company.
You can adapt your voice for a founder's LinkedIn post, a customer case study, and a product announcement without missing a beat
You know how to capture someone's voice and make it better
Comfortable on both sides of the camera: you can coordinate a professional video shoot with an agency and also pick up a camera to film authentic, vlog-style content yourself
You use AI tools to accelerate your workflow, but you know the human touch is what makes content actually engaging

Experience managing vendor or agency relationships for creative production
A portfolio that shows range: written case studies, social content, video, and product marketing work
🍽 Lunch, dinner, and snacks at the office
Founders: Advith Chelikani https://www.linkedin.com/in/advith/, Robert Eng https://www.linkedin.com/in/robert-eng/, and Marty Kausas https://www.linkedin.com/in/martykausas
Team: Currently 100+ and growing!
Translate technical product updates into clear, compelling narratives for leaders of customer-facing organizations
Produce quick-turn video content (vlog-style walkthroughs, product demos, behind-the-scenes) using tools like CapCut and Screen Studio (example https://www.linkedin.com/feed/update/urn:li:activity:7271908996536504320/)
Contribute to investor updates with customer love highlights and product release summaries

AI-fluent. You use AI tools to accelerate your workflow, but you know the human touch is what makes content actually engaging
Energized by working at a fast-moving startup where you'll ship work every day and see the impact directly

Have hundreds of paying customers and are growing fast
In addition to investment from Y Combinator https://www.linkedin.com/company/y-combinator/ and General Catalyst https://www.linkedin.com/company/general-catalyst/, a16z https://a16z.com/ we just announced our Series B ($51M total raised)
Own case studies end-to-end: identify the right customers, build relationships with champions, run interviews, find the angle, and produce written and video case studies that sales can actually use
Manage our video production agency for high-production customer story shoots: write briefs, coordinate schedules with customers and the film crew, and oversee post-production edits
Drive co-marketing partnerships with customers (e.g., joint content, cross-promotion) to amplify reach
Pylon is the only agentic support platform, purpose-built for B2B companies.
faster responses, happier customers, and a system that continuously improves itself.

This listing is sourced directly from Pylon Labs's careers page and normalized into a canonical job model.