Bain Capital, LP

Cloud/Platform Operations Manager

Boston

Sponsorship not specified$180k-$210kDetected 7 days ago

AWSCloud PlatformsKubernetesPrometheusGrafanaPlatform EngineeringIncident ResponseAgileStakeholder ManagementCustomer SupportLeadershipCommunication

About the role

With approximately $225 billion of assets under management, Bain Capital is one of the world's leading private investment firms.
Over four decades we have strategically grown our platform to focus on Private Equity, Growth & Venture, Capital Solutions, Credit, and Real Assets.
Today, our team includes 1,985+ employees in 24 offices on four continents.

Own the day-to-day operations of AWS and Kubernetes environments, ensuring reliability, availability, and performance.
Provide technical leadership and hands-on support for complex Kubernetes and cloud infrastructure issues.
Lead a ticket-driven support model, prioritizing and ensuring timely fulfillment of internal user requests.
Establish and enforce SLAs/SLOs for platform support and operational responsiveness.
Drive a culture of execution, accountability, and customer service within the team.
Define, implement, and enforce AWS guardrails, IAM policies, and governance frameworks.
Partner with security teams to enforce best practices and reduce risk across the platform.
Maintain and troubleshoot Kubernetes control planes, worker nodes, networking, storage, ingress, and containerized workloads.

8+ years of experience in cloud infrastructure or platform operations, with at least 2 years in a leadership role.
Strong hands-on experience administering and supporting production Kubernetes environments, including cluster operations, troubleshooting, upgrades, networking, storage, ingress, and workload management.
Demonstrated ability to independently diagnose and resolve complex Kubernetes platform issues in production.
Strong hands-on experience with AWS, including IAM, networking, account structure, and governance controls.
Proven experience managing AWS guardrails, policies, and access controls at scale.
Experience with Kubernetes observability and operational tooling (such as Prometheus, Grafana, CloudWatch, Fluent Bit, or similar).
Deep operational experience running and supporting Kubernetes environments in production.

Expected Annual Base Salary $180k-$210k
Actual base salary will be determined by a wide range of factors including but not limited to role, function, level, experience, qualifications and geographic location.
In addition to a competitive base salary, this position may be eligible for a discretionary annual bonus based upon factors such as individual impact, team and firm performance.

Own the operational health and lifecycle management of production Kubernetes clusters.
Bain Capital offers a competitive benefits package designed to support employees' health, financial security, family needs, and overall well-being.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

al employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status

This listing is sourced directly from Bain Capital, LP's careers page and normalized into a canonical job model.