Anchorhome

DDA Program Manager

Timonium, MD

Sponsorship not specifiedDetected 26 days ago

LeadershipCommunicationCollaborationProblem SolvingMentoring

About the role

Anchor Home is a dynamic, fast-growing human services organization in Baltimore County, Maryland, dedicated to delivering best-in-class services and experiences to individuals with intellectual and developmental disabilities.
This leader oversees multiple program sites and provides direct supervision to House Managers, supervisors, and program staff, ensuring high standards of care, safety, and accountability.
Conduct regular scheduled and unscheduled site visits to assess program quality, documentation, and environmental conditions.

Anchor Home prides itself on providing exceptional person-centered services designed around the people we serve.
Our programs include Residential Services, Community Development Services, and Personal Support.
Overview The Program Manager is responsible for ensuring the effective daily operations, quality, and compliance of Anchor Home's residential, day, and personal supports programs.
Partner with the Program Director to address deficiencies and maintain audit readiness.
Identify operational gaps and implement process improvements to enhance service delivery and efficiency.
Lead regular program meetings to align staff on goals, updates, and expectations.
Manage team performance through communication, coaching, mentoring, performance evaluations, staff meetings, and employee recognition.
Client Care & Support Ensure services are person-centered, goal-oriented, and aligned with individual support plans.
Maintain open communication and manage relationships with families, guardians, and external stakeholders to ensure satisfaction and continuity of services.
Develop and implement activity programs, including the Meaningful Day curriculum Administrative & Compliance Oversight Review and approve program documentation, incident reports, and attendance records.

Qualifications Bachelor's degree in Human Services, Business Administration, or related field (Preferred).
Minimum of 5 years of experience in residential or human services program management.

Manage staffing levels, schedules, and attendance to ensure sufficient coverage and adherence to PCP requirements.
24/7 on-call coverage for assigned homes.
Monitor the health and medical needs of individuals, promptly reporting any concerns, and ensure the timely completion of all medical appointments and necessary documentation.

At Anchor Home, we champion diversity and innovation.
We are professionals from various backgrounds, experiences, cultures, and walks of life, coming together to make a difference in the lives of the people we serve.

This listing is sourced directly from Anchorhome's careers page and normalized into a canonical job model.