EAC Product Development Solutions
3D Printer/Equipment Field Service Technician
Minneapolis, MN, United States · Full-time
Sponsorship not specified$30k-$50kDetected 77 days ago
SalesCustomer SuccessCustomer SupportCommunicationProblem SolvingAdaptabilityOrganizational Skills
About the role
- Ensure timely and complete resolution of technical issues, with a focus on single-visit success
- Provide in-person onboarding and training for Premium Hardware Service customers
- Travel up to 100% as needed (average estimated at 30-50%)
Responsibilities
- Manage scheduling of preventative maintenance visits and service appointments
- Communicate key findings and customer insights to Sales Account Managers and Customer Success Managers to support account growth and retention
- Collaborate cross-functionally with Customer Fulfillment, Sales, and Sustaining Engineering teams to resolve customer issues efficiently
- Make real-time decisions to maintain service quality and customer satisfaction
Requirements
- The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws.
- Experience with Additive Manufacturing Industry
- Ability to quickly learn and adapt to new technologies and hardware systems
- Proficiency in documenting service activities and managing schedules
- Must have excellent verbal and written communication skills
- Self-motivated with the ability to take initiative
- Ability to stand for long periods of time
- Ability to travel around 25-50% of the time via ground or air transportation
Nice to have
- Bachelor's degree preferred
- 2+ years of relevant technical or field service experience preferred
Skills
- Strong interpersonal and customer relationship skills
- High attention to detail and strong organizational skills
Compensation
- Base Annual Salary is $60 K for this salaried, exempt Full-Time hybrid position
- Eligible for up to 5% variable pay
Benefits
- Medical insurance
- Employer Paid Short Term Disability
- Flexible PTO (take as you need, no accrual)
- Vision insurance
- Dental Insurance
- Basic Life, AD&D, and Disability Insurance
Company info
- Troubleshoot 3D printing hardware issues via phone and email for customers and partners
Equal opportunity
- EAC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identify or expression, or any other characteristic protected by federal, state, or local laws.
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