Avocado Mattress
Retail Brand Experience Associate (Scottsdale, AZ)
Scottsdale, AZ, USA · Full-time
Sponsorship not specified$17k-$20kDetected 23 days ago
CRMLogisticsRecruitingCustomer SupportIntercomMentoring
About the role
- Avocado is currently looking for a FULL-TIME Retail Brand Experience Associate to be part of our team in Scottsdale, AZ.
- This is a non-exempt position, meaning it is hourly and you are entitled to overtime pay.
- Note on Location: You will be working on-site at our location in Scottsdale, AZ.
Responsibilities
- Record and relay recurring customer feedback and insights to internal teams such as tech, marketing, design, and product in order to constantly improve the customer experience.
- Collaborate with teams such as customer experience, production, and logistics in order to maintain a low return rate
- Maintain the highest level of product knowledge and expertise; Stay up-to-date with all products and procedures.
- Accept and implement coaching and feedback to achieve individual and team performance goals.
Requirements
- Must be comfortable taking phone and video appointments.
- Amazing attitude, a passion for learning and a desire to be a part of a growing business set out to change the world!
- Be passionate about our brand's values of healthy living, environmental awareness, and social responsibility.
- Excellent verbal and written communicator with a passion for people.
- Positive attitude and possesses a no-task-too-small mentality.
- Self-starter
- Resilient, entrepreneurial spirit.
- Eager to be at the frontline of a fast-paced and growing brand.
- Must have a flexible schedule- including weekends and holidays.
- Café experience
Nice to have
- Customer service or retail experience is a plus.
- Experience responding to live chats and using a CRM platform (TalkDesk, Intercom, Kustomer, etc.) is a plus.
- Experience tracking KPIs or Sales Goals a plus
- Mac and Google suite proficiency is also a plus!
- training experience
- experience running branded events is a plus!
Compensation
- Note on Pay Transparency: The pay range for this role is $17.00 - $20.00 Hourly, plus potential monthly bonus.
Benefits
- Medical (HMO, PPO, HSA), Dental, Vision
- 100% Employer Paid Life Insurance
- Annual Bonus Plan
- Access to wellness apps
- Referral Bonus
Company info
- Follow up with customers through the CRM platform and ensure a wholesome experience by being a resource to them.
- Be part of the change | work at an emerging company that is on the mission to increase sustainable and clean products.
- Culture | be part of a fun, collaborative and passionate team.
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This listing is sourced directly from Avocado Mattress's careers page and normalized into a canonical job model.