TrueML
Collections Specialist
Lenexa, Kansas
Sponsorship not specifiedDetected 6 days ago
Machine LearningNegotiationOutbound SalesLeadershipCommunicationCollaborationCritical ThinkingAdaptability
About the role
- We are looking for a Collections Specialist to join our team in Lenexa, Kansas.
- At TrueAccord, we do things differently.
- We aren't just "collecting debt", we are helping people find a path back to financial health.
Responsibilities
- Drive Results: Proactively manage all communication channels-including calls (inbound and outbound), email, and chat-to establish effective payment plans and reach account resolution goals.
- Innovate & Collaborate: Work within a vibrant call center team that is constantly looking for new ways to help consumers achieve financial stability.
- Adaptable and Resilient: You thrive in a fast-paced environment, expertly manage multiple priorities, and are ready to take on new challenges.
- Proactively manage all communication channels-including calls (inbound and outbound), email, and chat-to establish effective payment plans and reach account resolution goals.
- You thrive in a fast-paced environment, expertly manage multiple priorities, and are ready to take on new challenges.
Requirements
- Occasional local and/or international travel may also be required.
- Driven and Detailed: You have a keen eye for detail, strong critical thinking abilities, and are motivated by achieving great results.
- Empathetic Professional: You are results-driven but your commitment to compassion and understanding means you provide best-in-class customer service.
- You have a keen eye for detail, strong critical thinking abilities, and are motivated by achieving great results.
- The position requires collaboration, participation in in-person meetings, access to office resources, and partnership with cross-functional teams.
- This role is primarily performed in a professional office environment and involves computer-based work, including extended periods working at a computer, using standard office technology, and communicating through verbal, written, and digital channels.
- The role may require moving throughout the office and occasionally lifting or moving office materials up to <10 pounds.
- Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the role.
- Such roles may require occasional flexibility outside of standard business hours to support business needs, cross-time-zone collaboration, or key meetings.
- Personally Identifying Information We collect personal information for employment purposes.
- We do not sell personal information.
- Most of the information we have is provided to us by you and/or collected as part of the employment process.
- Dedication to Diversity & Inclusion We are an equal opportunity employer.
- We promote, value, and thrive with a diverse and inclusive team.
Nice to have
- A Natural Persuader: You have excellent communication skills and a desire to influence positive outcomes.
Benefits
- We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health.
- Bonus points if you have prior experience in sales, customer retention, or handling objections and rejections.
Company info
- Uphold the highest quality and compliance standards, always applying our empathetic approach to debt recovery.
- We are hiring for our class starting on August 10, 2026!
- Champion Our Mission: Uphold the highest quality and compliance standards, always applying our empathetic approach to debt recovery.
- We are changing this by providing personalized digital experiences that guide lenders and consumers through this challenging financial process.
- About This Role We are looking for a Collections Specialist to join our team in Lenexa, Kansas.
This listing is sourced directly from TrueML's careers page and normalized into a canonical job model.