Growthprotocol
Enterprise Customer Success Manager
Remote (United States)
Sponsorship not specifiedDetected 77 days ago
Machine LearningData EngineeringData ScienceProject ManagementAccount ManagementCustomer SuccessCommunication
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Lottery odds40
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About the role
- Act as a strategic advisor capable of understanding complex business objectives and aligning Growth Protocol's capabilities to high-impact use cases.
- Accountable for NRR, adoption, usage, and strategic expansion within your accounts.
- Help clients unlock new applications and workflows using Growth Protocol's proprietary neuro-symbolic reasoning engine.
Responsibilities
- This is not a support role, this is a strategic partner role requiring technical depth, executive presence, and commercial acumen.
- Own and expand relationships with VP and C-level stakeholders across Strategy, Innovation, Market Intelligence, and Digital Transformation teams.
- Develop a deep understanding of Growth Protocol's technical capabilities and serve as the technical translator between client stakeholders and our internal product, engineering, and delivery teams.
Requirements
- 5-10 years of experience in Customer Success, Strategic Consulting, or Technical Account Management within high-growth B2B SaaS, AI, or analytics companies.
Nice to have
- Strong technical acumen-comfortable working across product architectures, data pipelines, APIs, dashboards, and AI models.
- Prior experience with AI/ML, analytics platforms, or complex SaaS workflows is highly preferred.
Compensation
- Competitive compensation and equity in a rapidly growing company
Benefits
- Competitive compensation and equity in a rapidly growing company
- 100% Company Paid Health, Dental, and Vision Insurance
- Exposure to or experience within enterprise domains like Consumer Health, CPG, Industrials, or Insurance.
Company info
- Growth Protocol is an Enterprise Reasoning Platform headquartered in New York.
- We help enterprises turn strategy into action by combining a neuro-symbolic reasoning core, seamless data activation, and agentic workflows.
- Our platform reduces execution drag, accelerates growth, and delivers measurable business outcomes for some of the world's most complex organizations.
- We are seeking a highly experienced, strategic, and technically astute Enterprise Customer Success Manager who can partner directly with senior enterprise stakeholders, including C-suite executives, to ensure the successful adoption and business impact of Growth Protocol's AI-powered growth intelligence platform.
- You will play a pivotal role in shaping customer strategy, aligning technical implementation with executive-level business goals, and driving Net Revenue Retention (NRR).
- Own and expand relationships with VP and C-level stakeholders across Strategy, Innovation, Market Intelligence, and Digital Transformation teams. Act as a strategic advisor capable of understanding complex business objectives and aligning Growth Protocol's capabilities to high-impact use cases.
- Lead customer engagements from onboarding through expansion by orchestrating success plans, roadmaps, and outcomes that align platform adoption to measurable ROI. Accountable for NRR, adoption, usage, and strategic expansion within your accounts.
- Serve as the connective tissue between Sales, Delivery, Product, and FDE teams-co-developing client growth strategies, surfacing platform gaps, and driving product evolution via customer feedback.
- Help clients unlock new applications and workflows using Growth Protocol's proprietary neuro-symbolic reasoning engine. Guide teams through use case discovery, platform integrations, and decision-making frameworks.
- Proactively generate customer success stories, co-marketing opportunities, and references in partnership with sales and marketing.
- Proven experience managing $1M+ enterprise ARR accounts with VP and C-level stakeholder visibility.
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