Exacare INC
Customer Support Specialist
Toronto, Canada
Sponsorship not specifiedDetected 22 days ago
Customer SupportZendeskIntercomCommunication
About the role
- This role is ideal for someone who's tech and AI-savvy and customer-obsessed.
Responsibilities
- We get there by deeply respecting and reflecting on our purpose: to develop software that aids teams in delivering better care.
- We invest extra effort, care, and ownership into what we build.
- About the Role We're hiring our first dedicated Customer Support Specialist to own frontline customer support and help us scale by standing up a world-class customer experience and support function.
- We work even harder to keep our partners than we did to earn them initially The work does not stop when a customer first onboards to our platform.
Requirements
- Experience with Intercom, Zendesk, Pylon, or a similar helpdesk platform
- comfort working from queues, tags,
- This should be the best team you have ever been on.
Skills
- Clear, concise, friendly, and highly accurate (strong spelling/grammar skills and attention to detail)
Benefits
- About ExaCare AI ExaCare AI is a leading health tech company on a mission to build the AI operating system for post-acute care.
- We recently raised a $30M Series A led by Insight Partners, and are bringing world-class talent together to transform healthcare.
- If you like building, learning, and want to make a real impact, come join us!
- We partner with operators, listening and learning about real problems, and translate that into solutions that help them succeed in practice.
Company info
- Identify what's urgent vs. routine, route/escalate appropriately, and keep customers informed with strong expectation-setting
- You can de-escalate tense situations, read between the lines, and make customers feel heard
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