Kimley-Horn
IT Help Desk Professional
Dallas, TX, US
Sponsorship not specifiedDetected 1 day ago
AzureCustomer SupportCommunicationOrganizational SkillsCompTIA
About the role
- Overview Kimley-Horn is looking for an IT Help Desk professional to join our Dallas, Texas (TX) office!
- The successful candidate will also grow into other areas supporting the IT Service Desk organization longer term.
- Clients know we prioritize achieving their goals and growing their success.
Nice to have
- Diagnose, troubleshoot, and resolve Incident and Catalog Task tickets for end-users
- High School diploma/GED with 3+ years of IT or Helpdesk experience
- Associates Degree in Information Technology/Systems with 1-3 years of experience
- Strong troubleshooting skills for hardware, software, Microsoft Windows and M365 suite, and end-user technology issues
- Experience working with ServiceNow or a similar ITSM platform
- Strong communication, writing, customer service, and follow-through skills
- Strong attention to detail and commitment to accurate ticket documentation
- A self-starter that can work with minimal supervision
Compensation
- Key Benefits at Kimley-Horn Exceptional Retirement Plan: 2-to1- company match on up to 4% of eligible compensation (salary + bonus) and additional profit-sharing contribution.
Benefits
- 2-to1- company match on up to 4% of eligible compensation (salary + bonus) and additional profit-sharing contribution.
- New Parent Leave, family building benefits, and childcare resources.
- Low-cost medical, dental, and vision insurance options.
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This listing is sourced directly from Kimley-Horn's careers page and normalized into a canonical job model.