Cornerstone HR Advantage LLC

Cornerstone HR Advantage LLC

IT Specialist/Helpdesk Engineer

Summit, NJ, United States

Sponsorship not specifiedDetected 4019 days ago
Customer SupportVPNCommunicationPublic Speaking

About the role

  • BASIC JOB RESPONSIBILITIES: This is a global management consulting firm and the world's leading advisor on business strategy.
  • Integrity, respect for the individual, delivering value, and making an impact on society are just some of the core values.
  • Start your career at a company that is consistently ranked as the leader in its field, and is acknowledged as one of the best places to work.

Responsibilities

  • We partner with clients from the private, public, and not-for-profit sectors in all regions to identify their highest value opportunities, address their most critical challenges, and transform their enterprises.
  • Their commitment to both our clients' success and our own standards is what sets them apart as a world-class professional services organization.
  • The primary responsibility will be to assist the Information Technology department with all aspects of technology as it relates to Case Team Support and the firms priorities (local/regional).
  • This includes, but is not limited to, user support, computer setup, maintenance and service, telecommunications, assisting with network and infrastructure maintenance, and all other technology needs both in the office and at the client site.
  • Support includes, but is not limited to, laptops, desktops, Smartphones, phone and voice mail systems, both in and outside the office.
  • Manage local technology in order to increase reliability, security, interoperability, effectiveness of customer work while reducing costs, both in the office and at the client site.
  • Support a variety of operating systems and applications.
  • Communicate frequently with end users as well as with local, regional, and global support teams.
  • Maintain configurations of all notebook and desktop computer systems according to established requirements.
  • Maintain problem call history by recording calls in CA help desk tracking database; analyze call data to proactively identify improvement opportunities.

Requirements

  • Regular Case Team visits will be required.
  • Document and update technology related instructions/procedures/knowledge articles as required.

Skills

  • PC/laptop hardware, software, telecommunications, mobile devices, networking, and server administration
  • Lifting/moving equipment is required
  • Some travel will be required
  • Focuses on excellent customer service and needs of the entire BCG user community
  • Strong communication skills
  • Displays self-starting attitude, resourcefulness and professionalism
  • Reliable and cooperative team player; displays consideration and respect for others
  • Displays tact, patience and the ability to handle stressful situations
  • Demonstrates competence and character that inspires trust
  • Communicates effectively with the management groups and technical staff
  • Able to work independently, exercising sound judgment and initiative
  • Demonstrates strong ability to identify, analyze and solve problems

Compensation

  • Achieve annual goals and objectives, developed in cooperation with IT Service organization and local management.

Company info

  • They was founded in 1963 and is a privately owned firm with more than 7,000 employees across 81 offices in 45 countries.
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