Duet
RCM Strategy & Operations Manager
New York City
Sponsorship not specified$110k-$140kDetected 41 days ago
ForecastingProcess ImprovementEHR/EMRCommunication
About the role
- Reporting to the Head of RCM, you'll be the person who keeps the financial engine running - monitoring performance, resolving issues, and making sure practices never have to wonder what's happening with their revenue cycle.
- This role is perfect for someone who thrives in a fast-paced environment, takes ownership seriously, and genuinely cares about helping independent practices succeed.
Responsibilities
- Vendor & Internal Coordination: Coordinate with billing partners, track outstanding items, escalate appropriately, and close the loop with practices. Be the connective tissue between practices and Duet's internal RCM team.
- Process Improvement: Flag systemic or recurring issues to RCM leadership. Contribute to building the playbook: developing templates, workflows, and rituals that help us scale RCM operations with consistency and care.
- Maintain accurate, up-to-date tracking of open items and practice-level RCM status.
Requirements
- Ability to quickly diagnose RCM performance issues.
- You can look at a denial report or aging bucket and know where to start.
- Experience advising practice staff or clients on payer requirements, coding accuracy, and documentation standards.
- Comfort navigating multiple EMR and practice management platforms (specific systems are trainable
- You can translate a complex EOB dispute into a three-sentence email a practice owner actually understands.
- 4-6 years of experience in RCM consulting, billing operations, or a client-facing healthcare revenue role, ideally supporting multiple practices or clients simultaneously.
- Deep fluency in the full revenue cycle: charge capture, claim submission, payment posting, denial management, appeals, and A/R resolution.
- Ability to quickly diagnose RCM performance issues. You can look at a denial report or aging bucket and know where to start.
- Experience advising practice staff or clients on payer requirements, coding accuracy, and documentation standards. Not just flagging problems, but explaining them.
- the instinct to figure them out is not).
- Strong written and verbal communication skills. You can translate a complex EOB dispute into a three-sentence email a practice owner actually understands.
- Organized and dependable across a full book of practices. Nothing slips, and you don't need to be chased.
- Proactive by default: you surface issues before clients ask, and you come with a plan, not just a problem.
- Who Will Thrive Here
- Operational doers who love getting to the bottom of a problem and closing it out clean.
Compensation
- The salary range for this role is $110,000-$140,000 base salary plus equity.
Benefits
- Track key health indicators (denial rates, A/R aging, claim submission lag, and collections trends) and surface issues before they become problems.
Company info
- Duet empowers Nurse Practitioners (NPs) to tackle the primary care crisis by leading their own practices, closing the gap in access while keeping care local.
- We're a well-funded seed-stage company led by experienced entrepreneurs and Nurse Practitioners, and backed by investors like Lerer Hippeau and Kairos.
- We're building a vertically integrated platform to help NP practices thrive as independent businesses.
- From patient engagement to revenue forecasting, from care delivery to community building, our solutions are driven by data and designed to let
- From patient engagement to revenue forecasting, from care delivery to community building, our solutions are driven by data and designed to let NPs focus on what matters most: caring for their communities.
This listing is sourced directly from Duet's careers page and normalized into a canonical job model.