Wise
FinCrime Quality Specialist
Austin, , United States · Mid
Sponsorship not specifiedDetected 1 day ago
ExpressSQLData AnalysisData VisualizationComplianceExcelProcess ImprovementVendor ManagementCustomer SupportCommunicationProblem SolvingAdaptability
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odds of building a lasting career here
37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- Conduct regular quality checks on agents, vendors, and products
- Listen to call recordings, read emails, and monitor performance using QA evaluation forms
- Conduct quality assessments with constructive feedback to help improve quality performance
Responsibilities
- Wise is a global technology company, building the best way to move and manage the world's money.
- Partner with Operational Managers and other stakeholders to discuss agent QA performance
- Assist in onboarding new joiners and supports specialists needing extra support
- Actively participate in case handling and operational activities according to the effective expectations to maintain up-to-date product and process knowledge
Requirements
- Effective communication skill and ability to express oneself clearly.
- I.e. Excellent verbal and written communication skills in English, with the ability to produce clear, concise, accurate, and constructive feedback summaries.
- 2+ years of experience in operations, compliance, or a related field, with a strong focus on SAR/STR/SMR investigations and filing.
- Expert understanding of global financial crime regulations and standards (e.g., AML, CTF, sanctions), with specific in-depth knowledge of SAR/STR/SMR reporting requirements across various jurisdictions.
- You are familiar with money laundering methods and global financial crime trends.
- Proven ability to work independently, prioritise tasks, and make decisions in problem-solving scenarios with minimal supervision.
- You are strongly self-led, target and delivery-focused, punctual, and proactive in driving outcomes.
- Ability to recognise and proactively resolve recurring issues and streamline processes while working collaboratively with business departments and stakeholders.
- Knowledge of Wise processes and procedures including but not limited to tooling, communication procedures, compliance and privacy procedures
- Complete required internal and external Financial Crime and Quality related trainings.
Nice to have
- Certifications: ICA, CAMS, CFE, or equivalent certification (especially with a focus on SAR/STR/Regulatory Compliance/Fincrime Compliance/Fraud).
- Experience with data analysis tools (e.g., Looker, SQL, Lightdash) to extract insights for investigations and process improvements.
- Certification or training in project management.
- Experience in outsourcing projects and auditing.
- Experience in a Fintech and/or FinCrime environment.
- For everyone, everywhere.
- We believe teams are strongest when they are diverse, equitable and inclusive.
- We're proud to have a truly international team, and we celebrate our differences.
Company info
- More about our mission and what we offer.
- Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
- Provide feedback / suggestions to SE (Service Experience) Teams regarding procedures that can benefit our customers better
- Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
- As part of our team, you will be helping us create an entirely new network for the world's money.
This listing is sourced directly from Wise's careers page and normalized into a canonical job model.