Jonas Software UK
IT Helpdesk Administrator
Canada - Markham - Ontario, CA
Sponsorship not specified$70k-$75kDetected 26 days ago
PowerShellAzureOnboardingCiscoCommunicationProblem SolvingSharePoint
About the role
- The candidate will be a talented and motivated individual with effective verbal, written and interpersonal communication skills.
- The successful candidate will be highly customer-focused with a keen interest in technology as a business enabler and will work towards making it happen.
- Expected Salary Range: The expected base salary range for this role is between $70,000 to $75,000 CAD, depending on experience and qualifications
Responsibilities
- Maintain and develop new workstations and workstation builds
- Administer and maintain end user accounts, permissions, and access rights
- Manage the help desk Incident/Service processes which includes prioritizing, problem solving, categorizing and responding to service desk tickets and/or escalate as appropriate
- Perform file system configuration and management; define and perform server backups and recovery procedures
- Manage end user system inventory, including system requirements, ordering and systems replacement schedule
- Jonas Software supports over 60,000 customers in more than 30 countries.
- Across our broader network, we support a global workforce of more than 30,000 employees.
Requirements
- College diploma or university degree in a technical field and 3.
- 5+ years IT Helpdesk or equivalent work experience
- Working technical knowledge of Server OS Windows Server 2019 and higher and Cisco switching and networking technologies
- Extensive application support experience with Microsoft Active Directory, MS 365, EntraAD, SharePoint, Exchange, Intune and Microsoft Hyper-V
- Experience with Dell, PureStorage and Cisco technology (servers and storage)
- Knowledge of Microsoft System Center applications (SCOM, SCCM, SCVMM) would be an asset
- Experience with backups, restores and recovery models.
- Create and maintain existing PowerShell scripts as required
- MS365 certification and Azure Certifications
- Comfortable deploying systems and imaging
- Hands-on hardware troubleshooting experience
Skills
- Provide emergency on-call support utilizing technical skills
- Provide effective verbal, written and interpersonal communication skills while overseeing help desk staff
- Mange MS 365 environment which include Exchange cloud, SharePoint, Intune, EntraAD, etc.
Compensation
- The expected base salary range for this role is between $70,000 to $75,000 CAD, depending on experience and qualifications
- Role Type: New Role
- AI Disclosure: AI may be used during the hiring process.
- include (but are not limited to):
- Maintain and develop new workstations and workstation builds
- Manage end user system inventory, including system requirements, ordering and systems replacement schedule
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This listing is sourced directly from Jonas Software UK's careers page and normalized into a canonical job model.