Sift
Product & Customer Learning Manager
Remote - USA · Senior
Sponsorship not specifiedDetected 49 days ago
Machine LearningCustomer SuccessCadenceLeadershipCommunicationPublic Speaking
About the role
- You think in learning journeys, not one-off trainings - and you obsess over whether learners actually changed their behavior afterward.
- Visit us at sift.com http://sift.com and follow us on LinkedIn https://www.globenewswire.com/Tracker?data=XHeK0v8NcNrEkwcDe8QxwpZeCkdQqNyKlni83U-CUmrprdKXWpVlYOAbVzwe2OmlwIUN-q4HXk4hf_dazpHx2NMM1CW_SYj740q9mxXNQI4=.
Responsibilities
- Design and develop content end-to-end: Apply instructional design best practices to produce engaging, outcomes-focused content and publish them to Sift's LMS with reliable progress tracking, scoring, and reporting, and deliver content to customer community forums, and partner enablement platforms.
- Deliver high-impact training: Facilitate live and recorded training sessions for new hires, product launches, customer workshops, train-the-trainer sessions, and executive briefings - adapting style and depth to the audience.
- Support product enablement around launches: Partner with Product and Product Marketing to operationalize a repeatable launch enablement motion: readiness criteria, certification gates, sales plays, and customer facing assets shipped in lockstep with every major release.
- Strong instructional design foundation with a portfolio of measurable program outcomes.
- A self-starter who thrives in ambiguity, partners well cross-functionally, and can move fluidly between strategy and hands-on execution.
- Portfolio & craft deep dive: 60 minutes walking through samples of your work - a certification path, or a program you built end-to-end - including the design choices and measured outcomes.
- Let's build it together:
- This document provides transparency around how Sift handles the personal data of job applicants: https://sift.com/recruitment-privacy
- Experience in fraud prevention, risk, payments, identity, trust & safety, or another technical SaaS domain; experience building certification or partner enablement programs; multilingual content delivery.
- At Sift, we are intentionally building a diverse, equitable, and inclusive workplace.
Requirements
- If you've built enablement from scratch at a SaaS company, lived in an LMS, have experience in community management, and have strong opinions about what makes a great certification path, we want to talk to you.
Nice to have
- Experience in fraud prevention, risk, payments, identity, trust & safety, or another technical SaaS domain
- multilingual content delivery.
- Bachelor's degree or equivalent practical experience
Compensation
- Our deep investments in machine learning and user identity, a data network scoring 1 trillion events per year, and a commitment to long-term customer success empower more than 700 customers to grow fearlessly.
Benefits
- We believe that diversity drives innovation, equity is a fundamental right, and inclusion is a basic human need.
- 7+ years of experience in Learning & Development, Enablement, or Instructional Design, ideally including both internal (Sales/CS) enablement and external customer education at a B2B SaaS company.
- Proven track record of designing and launching multi-persona learning programs from scratch - not just maintaining existing curricula - and scaling them as the audience grows.
- Demonstrated ability to define and track engagement and adoption metrics, and to tie learning outcomes to business results (ramp time, certification rates, product adoption, NPS, retention).
- Bonus: Experience in fraud prevention, risk, payments, identity, trust & safety, or another technical SaaS domain; experience building certification or partner enablement programs; multilingual content delivery.
Company info
- Sift is the AI-powered fraud platform securing digital trust for leading global businesses.
- Our deep investments in machine learning and user identity, a data network scoring 1 trillion events per year, and a commitment to long-term customer success empower more than 700 customers to grow fearlessly.
- Global brands rely on Sift to unlock growth and deliver seamless consumer experiences.
- Experience leading large-scale enablement initiatives across both employee and customer audiences, especially during periods of product change, GTM evolution, or customer experience transformation.
- Experience administering and optimizing LMS systems (e.g., Absorb, Lessonly, or similar), including reporting, integrations, and content governance.
- Excellent facilitation and communication skills, comfortable leading live workshops, and producing polished written content.
- Ability to translate strategy to operational execution, who is able to demonstrate initiative, perseverance, and grit in getting things done.
- Bachelor's degree or equivalent practical experience; certifications such as ATD CPTD, CPLP, or instructional design credentials are a plus.
This listing is sourced directly from Sift's careers page and normalized into a canonical job model.