Decagon
IT Engineer
San Francisco · Senior · Full-time
Sponsorship not specified$110k-$165kDetected 73 days ago
PythonBashAWSGCPAzureTerraformRESTAgentic AIComplianceCommunication
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odds of building a lasting career here
54Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level III)83
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.
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About the role
- We're looking for an IT Engineer to be the hands-on IT presence for our San Francisco office.
- Administer and evolve our core SaaS stack - Okta, Google Workspace, Slack, Notion, and similar tools - as the systems the rest of the company depends on
Responsibilities
- We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships.
- Configure and maintain SSO, SAML, OIDC, and SCIM integrations as we bring on new SaaS applications
- Own Mac endpoint management through Rippling MDM including configuration policies, OS/app patching, compliance enforcement
- Write and maintain clear run-books and architecture documentation so the systems you build are usable by the rest of the team
- Own the employee identity lifecycle: onboarding, off-boarding, and access changes, provisioned accurately and on time through Okta
- Clear written communication - you'll document as much as you build
Requirements
- Hands-on administration experience with Okta
- Working knowledge of SSO, SAML, OIDC, and SCIM
- Experience with Mac endpoint management (Rippling or similar MDM)
- Experience with iPaaS platforms like Workato, Zapier, or Tines
- Familiarity with SOC 2, ISO 27001, or similar compliance frameworks
Nice to have
- 6-8+ years of experience in IT systems, endpoint, or identity engineering, ideally at a fast-growing company
Skills
- Automate recurring IT and access-management work using Python, Bash, and tools like Workato or similar.
Compensation
- These benefits are described in more detail in Decagon's policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
Benefits
- Medical, Dental, and Vision benefits for you and your family
- Life Insurance and Disability Benefits
- Retirement Plan (e.g., 401K, pension)
- Parental Leave
- Fertility and family building benefits through Carrot
- Monthly stipend to support your wellness, lifestyle, and work-life balance
- Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
- We proudly offer the following benefits for our full-time employees:
- We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
- These benefits are described in more detail in Decagon's policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
Company info
- Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team.
- Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
- As part of a lean and highly collaborative IT team, you'll play a critical role in supporting a fast-scaling global workforce while helping drive automation, security, and operational excellence across the business.
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This listing is sourced directly from Decagon's careers page and normalized into a canonical job model.