Topdoglaw

Receptionist, New York City Office

Manhattan, NY

Sponsorship not specified$26k-$31kDetected 17 days ago

Inventory ManagementCustomer SupportLeadershipCommunicationProblem SolvingMentoringOrganizational SkillsMicrosoft Office

About the role

Job Overview The Client Success Receptionist is the welcoming voice and face of TopDog Law, creating positive first impressions for clients, medical providers, courts, and other callers.
As the first point of contact, this role plays a critical part in delivering an exceptional client experience by providing compassionate, professional, and efficient service with every interaction.
This position is responsible for answering and routing inbound calls, resolving routine client inquiries, and ensuring callers are connected with the right person as quickly as possible.

Responsibilities

Deliver an exceptional client experience by resolving common questions on the first interaction whenever possible and minimizing unnecessary call transfers.
Accurately document client interactions, update case information, and maintain detailed records within Filevine and other internal systems.
Mail & Office Operations Receive, sort, scan, distribute, and prepare incoming and outgoing mail, including legal documents, settlement checks, certified mail, and other time-sensitive correspondence.
Coordinate with attorneys, paralegals, and administrative staff to ensure documents and mail are delivered accurately and promptly.
Maintain organized mail logs, tracking records, and chain-of-custody documentation where applicable.
Support firm-wide initiatives, process improvements, and special projects as assigned.
Perform other client support and administrative duties as needed to support business operations.
Ability to manage multiple priorities in a fast-paced environment.
Ability to maintain confidentiality and handle sensitive information with discretion.
We own the client experience end-to-end, from marketing and intake through litigation, because we believe how we do the work matters just as much as what we achieve.

Requirements

High school diploma or equivalent required.
Ability to work independently while collaborating effectively with multiple departments.

Nice to have

Previous receptionist, customer service, call center, or administrative experience preferred.
Prior experience in a legal office or professional services environment is preferred but not required.

Compensation

$26.00 - $31.00 USD per hour (On-site, New York City)

Benefits

Comfortable learning and utilizing technology including Genesys Cloud, Filevine, Microsoft Office, Google Workspace, and other business applications.

Company info

TopDog Law is not your typical law firm.
We believe that world-class marketing, paired with exceptional legal talent and operations, creates better experiences and outcomes for clients and the business alike.
Over the past three years, we've grown 2-3x year over year, setting a new standard on the marketing side of the personal injury space and proving what's possible when strategy, speed, and execution align.
Now, we're applying that same discipline and innovation to law firm operations, case management, and execution as we scale nationally and fully integrate.
We are intentionally building the infrastructure, systems, and teams needed to scale at a national level-without sacrificing quality, culture, or accountability.
This is still the early stage of that journey, which means the people who join now have a real opportunity to help shape how the firm operates for years to come.
Who Thrives Here We don't hire based on resumes alone.
We hire for competence, character, and mindset.
You will thrive at TopDog Law if you: Embrace Change You have a growth mindset and seek continuous improvement You welcome feedback and adapt quickly You ask "What's next?" rather than "That's not my job" Are Committed to the Organization You care deeply about doing great work You have your teammates' backs You're here to build something meaningful and long-lasting Bring an Upbeat, No-Ego Energy You show up positive, professional, and solutions-oriented You enjoy the work and respect the people around you You leave drama, negativity, and ego at the door Take Ownership You do what you say you'll do You follow through and communicate early when something's off track You treat the business like it's yours Fast & Hungry You move with urgency and sound judgment You prioritize progress over perfection You thrive in fast-paced, high-expectation environments You seek feedback, stretch assignments, and more responsibility You're motivated by growth, impact, and building something bigger than yourself Why TopDog Law Real growth: As the firm grows, so do opportunities for advancement and leadership High standards, real support: Clear expectations, coaching, and accountability Culture that matters: Trust, respect, speed, and integrity, without sacrificing humanity Meaningful work: Helping people through some of the hardest moments of their lives Ready to Build With Us?
If you're excited by ownership, accountability, growth, and the chance to help build something exceptional from the ground up - we'd love to hear from you.
Apply today and help shape the future of TopDog Law.
The pay range for this role is: $26.00 - $31.00 USD per hour (On-site, New York City)
Trust, respect, speed, and integrity, without sacrificing humanity
We are building a high-performance, high-trust, no-ego culture where talented people do meaningful work, grow quickly, and take pride in what they build together.

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