Astreya

Astreya

Service Desk Specialist

New York, NY · Contract

Sponsorship not specified$27k-$45kDetected 13 days ago
Customer SupportCommunication

About the role

  • You need to be an eager learner and put the learning to practice in-line with company and client policies and procedures.

Responsibilities

  • Maintain equipment inventory, including processing RMAs and ordering new equipment.
  • Provide routine software and hardware troubleshooting support to employees to resolve common IT problems.
  • Engage in support of access to corporate network/wireless and applications both on the network as well as over VPN.
  • The Service Desk Specialist will support one of Astreya's key clients.
  • The role will be responsible to troubleshoot and fix desktop/ computer hardware and software issues while striving to deliver excellent customer service to the end-user.

Requirements

  • Bachelor's degree (B.S/B.A) from four-college or university and 2 to 5 years' related experience and/or training
  • Must have the ability to perform office-related tasks which may include prolonged sitting or standing
  • Must have the ability to move from place to place within an office environment
  • Must be able to use a computer
  • Update, track and escalate the ticket to appropriate levels/group for resolution as required.
  • Other duties as required.
  • Must have the ability to communicate effectively

Skills

  • Builds productive internal and external working relationships
  • Exercises judgment within defined procedures and practices to determine appropriate action
  • Ability to work independently with minimal supervision
  • Excellent coordination skills and a team player
  • Ability to identify issues and escalate as needed
  • Excellent written and oral communication skills
  • Strong interpersonal and customer service skills
  • Knowledgeable about hardware, software, and network troubleshooting
  • Understanding of software application use and installation
  • Ability to resolve technical issues under pressure
  • Physical Demand &

Compensation

  • $27.24 - $45.40 USD (Hourly)
  • Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position.

Benefits

  • Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
  • Dental provided through UHC
  • Nationwide Vision provided by UHC
  • Flexible Spending Account for Health & Dependent Care
  • Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

Company info

  • Applies company policies and procedures to resolve a variety of issues
  • Works on problems of moderate scope
  • Receives general instructions on routine work and detailed instructions on new projects
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This listing is sourced directly from Astreya's careers page and normalized into a canonical job model.