eClerx
IT Support Specialist II / Senior Help Desk Technician
Fayetteville, North Carolina, United States · Senior
Sponsorship not specifiedDetected 6 days ago
Leadership
About the role
- In this role, you will serve as an escalation point for complex technical issues, mentor junior team members, and act as a key liaison between IT and internal/external clients, VIPs, and users.
- You will also be responsible to trace / track IT assets across all US eClerx location and will have approving authority for any asset movements between location US eClerx locations or within each location.
- Handle asset reconciliations and ensure secure disposing of scrap IT equipment.
Responsibilities
- You will bring deep technical expertise and strong leadership instincts to ensure smooth system operations, drive process improvements, and deliver a consistently excellent user experience.
Company info
- We are seeking an experienced and customer-focused Senior IT Support Specialist to join our team!
This listing is sourced directly from eClerx's careers page and normalized into a canonical job model.