Affinity Hospice

Affinity Hospice

Senior Product Manager, CRM

Canada (Remote) · Senior

Sponsorship not specified$152k-$190kDetected 54 days ago
Machine LearningData AnalysisUX ResearchProduct ManagementProduct StrategyCRMCustomer SuccessResearchCommunicationCollaboration

About the role

  • We use technology to amplify human relationships by providing data and insights that enable people to connect and take action with confidence.
  • At Affinity, you'll have the opportunity to fundamentally change the way people leverage their relationships to do business.
  • The role demands flexibility, tailoring solutions across multiple personas and markets as Affinity continues to expand.

Responsibilities

  • building on Affinity's foundation as a self-building CRM to deliver the kind of ambient, AI-driven intelligence that dealmakers are increasingly expecting.
  • Lead deep dives into user needs and product analytics to collaborate on and define Affinity's CRM product roadmap.
  • Develop product strategy for your ownership area, including business cases, high level use cases, technical requirements, and potential revenue and ROI.
  • Drive research and definition to translate product strategy into detailed requirements for prototyping and development.
  • Partner closely with design and engineering to lead discovery, definition, design and delivery plans, maintain the backlog and drive the roadmap.
  • Collaborate closely with engineering, design, marketing, customer success and sales teams on the development, QA and release of new features.
  • Identify and define opportunities where AI can meaningfully improve core CRM workflows, from automation intelligence to AI-assisted data management, and collaborate with Affinity's dedicated AI teams to bring those ideas to life.
  • Contribute to a product team culture of craft and continuous growth, including an enthusiasm for how AI is changing the way great PMs think, work, and build.
  • Team Connection: Virtual team-building activities and socials to keep our team connected, because building strong relationships is key to succes.
  • We are committed to fair and transparent hiring practices, and our AI tools are regularly monitored to ensure they support- not replace - human judgment.

Nice to have

  • 5+ years of product management experience at a SaaS company (enterprise software experience a plus).
  • Experience managing complex product modernizations or platform migrations, maintaining user continuity while driving architectural evolution.
  • Strong communication skills that foster cross-team collaboration and ensure alignment on key outcomes and objectives.
  • Deep understanding and empathy for users.

Skills

  • You'll be accountable for a large, mature surface area while driving what may be the most exciting

Compensation

  • This represents the salary range that Affinity believes, in good faith, at the time of this posting, that it will pay for the posted job.

Benefits

  • We cover both you and your dependents' extended health benefit premiums and offer flexible personal & sick days to support your well-being.
  • Retirement Planning: We offer an RRSP plan to help you plan for your future.
  • Learning & Development: We provide an annual education budget and a comprehensive L&D program.
  • Wellness Support: We reimburse monthly for things like home internet, meals, and wellness memberships/equipment to support your overall health and happiness.
  • Please note that the role compensation details below reflect the base salary only and do not include any equity, or benefits.

Company info

  • We iterate quickly. As such, you must be comfortable embracing ambiguity, be able to cut through it, and deliver incremental value to our customers each sprint.
  • We are candid, transparent, and speak our minds while simultaneously caring personally with each person we interact with.
  • We make data-driven decisions and make the best decision for the moment based on the information available.
  • As owners, we take pride in everything we do.
  • We embrace a growth mindset, engage in respectful candor, act as playmakers, and "taste the soup" by diving deep into experiences to create the best outcomes for our colleagues and clients.
  • This job posting represents an active vacancy that we are currently seeking to fill.
  • We are are proud to have received Inc. and Fortune Best Workplaces awards as well as to be Great Places to Work certified for the last 5 years running.
  • Join us on our mission to make it possible for anyone to cultivate and fully harness their network to succeed.
  • Our company uses E-Verify to confirm the employment eligibility of all newly hired employees.
  • At Affinity, we may use artificial intelligence (AI) tools as part of our recruitment process to help screen and evaluate candidate applications.
  • We offer an RRSP plan to help you plan for your future.
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This listing is sourced directly from Affinity Hospice's careers page and normalized into a canonical job model.