VITL
Customer Success Manager
Nashville · Full-time
Sponsorship not specifiedDetected 50 days ago
ComplianceCRMAccount ManagementCustomer SuccessHIPAACommunicationOrganizational Skills
About the role
- Monitor customer health signals such as ordering frequency, platform usage, and engagement
- Proactively reach out to customers showing signs of reduced activity or disengagement
- Identify and engage upsell and cross-sell opportunities
Responsibilities
- Manage a high-volume portfolio of self-pay clinic partners
- Support clinics in placing repeat orders and maximizing value from the platform
- Provide product guidance, best practices, and operational support to clinic partners
- Partner with the Customer Implementation Manager to ensure smooth post-onboarding transitions
- Identify opportunities to increase engagement and drive additional ordering activity
- Document customer interactions and maintain accurate records in CRM systems
- This role will manage a high-volume portfolio of clinic partners (200+).
Requirements
- 2-5+ years of experience in Customer Success, Account Management, or Client Services
- Experience with identifying and closing upsell and cross-sell opportunities
- Highly organized with the ability to prioritize across many accounts
Nice to have
- Experience supporting SaaS platforms, marketplaces, or ordering systems
Skills
- Strong communication and relationship-building skills
Compensation
- The base salary range for this role is competitive and will be determined based on the candidate's relevant skills, experience, and geographic location.
- In addition to base pay, total compensation may include performance-based incentives, benefits and company options.
- This role may handle PHI/PII and must follow HIPAA, company privacy policies, and least-privilege access practices.
- If you meet most-but not all-requirements, we encourage you to apply.
Benefits
- This role focuses on monitoring customer health, encouraging continued platform usage, and supporting clinics as they grow their ordering activity with VITL.
- Comfortable using CRM systems and tracking customer health metrics
- These accounts represent a large number of clinics that benefit from a structured, proactive engagement model designed to drive usage, expand product adoption, and long-term retention.
- We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.
Company info
- VITL is a Nashville-based healthtech company providing beautifully simple e-prescribing infrastructure for cash-pay medical practices.
- Through its open pharmacy marketplace, VITL connects clinics with verified 503A compounding pharmacies nationwide, enabling real-time price comparison, multi-pharmacy ordering, and Amazon-style patient tracking, all through a single, elegant interface.
- Founded in 2024, VITL serves over 700 clinics representing 175,000 patients across the United States.
- VITL is backed by Signalfire, a San Francisco based venture capital firm with $3B in AUM, which led its Series A in late 2025.
- Experience managing a high-volume portfolio of B2B customers
Equal opportunity
- VITL is an Equal Opportunity Employer.
This listing is sourced directly from VITL's careers page and normalized into a canonical job model.