Comcast
Enterprise Account Manager, Comcast Business
PA - Pittsburgh, 15 Summit Park Dr
Sponsorship not specifiedDetected 1 day ago
CRMSalesAccount ManagementLeadership
About the role
- Responsible for providing strategic account management and financial sales leadership for an assigned portfolio of existing mid-market customers.
- Responsible for overall customer relationship management and customer satisfaction in addition to delivering annual customer revenue and retention objectives.
- Meet or exceed monthly sales quota through identification and closing of incremental sales and revenue opportunities.
Responsibilities
- Maintain regular account contact to ensure positioning and alignment of Comcast Business Services with assigned accounts.
- Maintain customer satisfaction and serve as the primary escalation point for any customer issues that arise.
- Manage the cultivation, execution and delivery of sales and services to local and Regional accounts in the Enterprise and mid-market segment.
- Collaborate with Sales, Finance and Operations leadership to develop specific account management plans to meet assigned accounts needs and an overall strategy to optimize sales and retention opportunities.
- Drive results and growth.
- We drive innovation to create the world's best entertainment and online experiences.
- Develop and manage overall account strategies for specific named account customers, including identification of incremental revenue opportunities and retention of embedded base services.
Requirements
- Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Nice to have
- While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Skills
- Account Management, Customer Relationship Management (CRM), Direct Selling, Product Positioning, Sales
- Please visit the benefits summary on our careers site for more details.
- Education
- Bachelor's Degree
- Certifications (if applicable)
- Relevant Work Experience
- 5-7 Years
Compensation
- Responsible for overall customer relationship management and customer satisfaction in addition to delivering annual customer revenue and retention objectives.
Benefits
- If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Company info
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Do what's right for each other, our customers, investors and our communities.
- Initiate and deliver proposed solutions to meet the needs of the assigned customers as it relates to Advanced Voice, Metro Ethernet or other Business Class products, as appropriate.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day.
Equal opportunity
- Comcast is an equal opportunity workplace.
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This listing is sourced directly from Comcast's careers page and normalized into a canonical job model.