OpenGov
Principal Project Manager
US | California | San Francisco · Principal
Sponsorship not specified$185k-$200kDetected 36 days ago
Project ManagementAgileCRMProcess ImprovementProcurementERPCustomer SuccessLeadershipCommunicationMentoringPublic Speaking
About the role
- The Principal Project Manager is a senior individual contributor role within OpenGov's Professional Services organization, responsible for owning and driving delivery across enterprise-scale, multi-product government software implementations.
- The Principal PM operates as the connective tissue across delivery, commercial, and executive relationships on the most strategic engagements in the PS portfolio.
- The ideal candidate who pairs technical implementation mastery with sharp strategic instincts.
Responsibilities
- Own end-to-end program delivery for enterprise, multi-product implementations across state and local government clients, including engagements with multiple city departments, overlapping workstreams, and phased go-live timelines.
- Establish and maintain program governance structures: charter frameworks, RACI matrices, escalation paths, decision logs, and configuration freeze protocols tailored to each engagement's complexity.
- Define and manage scope boundaries at both the program and workstream level
- identify client-side triggers for change orders and maintain clear written documentation to support commercial decisions.
- surface portfolio risks with sufficient lead time to allow for resource rebalancing and executive action.
- Partner with PS Leadership on portfolio goals, delivery strategy, and methodology evolution for complex engagement models.
- Deliver structured, executive-ready program communications: status reporting, escalation memos, steering committee presentations, and go/no-go readiness briefs.
- Partner with Sales and PS Leadership during scoping to assess delivery feasibility, frame program risk, and inform SOW structure on complex, high-value opportunities.
- These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync.
- Define and manage scope boundaries at both the program and workstream level; identify client-side triggers for change orders and maintain clear written documentation to support commercial decisions.
Requirements
- Minimum of 8 years of progressive program and project management experience in a SaaS environment, with demonstrated ownership of enterprise-scale implementations.
- Proven track record managing multi-product, multi-stakeholder programs simultaneously coordinating across implementation, product, engineering, and sales functions without direct authority over those teams.
- Proficiency with project and program management tooling and CRM platforms.
- Ability to evaluate cross-system dependencies, resource constraints, and scope variables and translate findings into clear risk mitigation plans and actionable program decisions.
- people management experience is not required, though mentorship capability is expected.
Nice to have
- Demonstrated experience with complex governmental clients or equivalent regulated/public sector environments
- understanding of procurement constraints, multi-department governance, and executive sponsor dynamics is strongly preferred.
- PMP certification strongly preferred
- Scrum Master (CSM or PSM) or SAFe Agile certification accepted as equivalent or supplementary.
- Prosci, CCMP, or equivalent Change Management certification preferred.
- Six Sigma Green Belt or Black Belt preferred
- experience applying process improvement methodology to delivery operations and implementation quality is a strong differentiator.
- Bachelor's degree preferred or commensurate experience demonstrating the ability to perform the responsibilities above.
Skills
- Define and enforce go-live readiness criteria, configuration freeze processes, and UAT acceptance standards across program workstreams.
- Guide clients through multi-phase scope evolution without losing momentum or allowing ambiguity to become a delivery liability.
Compensation
- San Francisco, CA: $185,000 - $200,000
- On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance.
- The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate's geographical location.
- A Mission That Matters.
- At OpenGov, public service is personal.
- We are passionate about our mission to power more effective and accountable government.
Benefits
- Comprehensive healthcare options for individuals and families
- Flexible vacation policy and paid company holidays
- Paid parental leave, wellness stipends, and HSA contributions
- Learn about OpenGov's mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com http://OpenGov.com.
- Maintain delivery health across concurrent engagements; surface portfolio risks with sufficient lead time to allow for resource rebalancing and executive action.
Visa & Work Authorization
- ulated/public sector environments; understanding of procurement constraints, multi-department governance, and executive sponsor dynamics is strongly preferred
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This listing is sourced directly from OpenGov's careers page and normalized into a canonical job model.