McDonald's

McDonald's

Supervisor, Technology Support

Chicago, IL, US · Junior · Contract

Sponsorship not specified$78k-$98kDetected 3 days ago
Customer SupportRoboticsManual TestingCollaborationProblem Solving

Stay score

odds of building a lasting career here

50Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~30% per draw at Level II). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

Personalize to your clock →

H-1B wage level

the lottery is wage-weighted — each level is one more entry

Level I · 1×
Level I$92,7891 entry
Level II$117,0832 entries
Level III$141,3983 entries
Level IV$165,6934 entries

The bottom of this range ($78,281) is below the Level I prevailing wage of $92,789. An H-1B cannot be filed below the prevailing wage, so an offer at the floor of this band could not be sponsored as posted.

DOL prevailing wage, 2026-27 wage year · Software Developers (15-1252) · Chicago-Naperville-Elgin, IL-IN. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.

Employer immigration record

from this employer's Department of Labor filings

Green-card follow-through: 50%

Of 8 labor certifications old enough to have been used, 4 expired without the employer filing the next step. Median time from filing to decision: 485 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

DOL often reclassifies their job titles

The Department of Labor assigned a different occupation than this employer requested on 46% of its 13 wage determinations — against a 18% norm. The occupation sets the prevailing wage floor.Reclassification is routine and can reflect genuinely hybrid roles; it is not by itself evidence of underpayment.

Files H-1B transfers

20 transfer filings in the last year, covering 20 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

Community outcomes

No reports yet — be the first to help the next applicant.

About the role

  • Company Description: McDonald's growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand.
  • As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand.

Responsibilities

  • One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru).
  • Department Overview The Global Technology Solutions & Services (GTSS) team is seeking a highly motivated Technology Support Supervisor to join our dynamic organization.
  • The Technology Support Supervisor is responsible for leading critical capabilities that enable successful delivery, validation, deployment, and ongoing support of lab and restaurant technology solutions.
  • Duties Collaborate with cross-functional business and technology teams to support strategic initiatives, deployments, upgrades, and technology transformation projects.
  • Coordinate with engineering, product, vendors, and other support organizations to drive incident resolution.
  • Develop plans for evolving lab capabilities as restaurant technology platforms and testing requirements change.
  • Build a culture of accountability, collaboration, continuous improvement, and customer focus across geographically or organizationally distributed teams.
  • We promote an inclusive work environment that creates feel-good moments for everyone.
  • McDonald's provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job.

Requirements

  • Ensure lab environments appropriately represent restaurant technology configurations required for development, testing, troubleshooting, certification, and demonstrations.
  • 1+ years of experience in technology operations, engineering, quality assurance, technical support, or related technology disciplines.
  • Knowledge of Quick Service Restaurant technologies (POS, Kiosk, Printers, etc.) Strong problem-solving and analytical capabilities, particularly involving complex production or operational issues.
  • Ability to communicate effectively with engineers, operational teams, business stakeholders, vendors, and senior technology leaders.
  • Strong understanding of software and technology delivery lifecycles, including development, testing, release, deployment, and production support.

Nice to have

  • Prior McDonald's or related Quick Service Restaurant (QSR) experience Experience leading technical teams and/or managing outsourced or contractor-based technology services.
  • Experience managing competing priorities across multiple technical workstreams.
  • Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.
  • McDonald's growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand.
  • McDonald's Global Technology is here to power tomorrow's feel-good moments.
  • Using AI, robotics and emerging tech, we're digitizing the Golden Arches.
  • Combine that with our unparalleled global scale, and we're reshaping all areas of the business, industry and every community that is home to a McDonald's restaurant.
  • We face complex tech challenges every day.

Compensation

  • Long - Term Incentive:
  • Yes Salary Range The expected salary range for this role is $78,281.00 - $97,852.00 per year The above represents the expected salary range for this job requisition.

Benefits

  • Bonus eligible:
  • This position is eligible for a bonus, calculated based on individual and company performance.

Company info

  • That's why you'll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time.
  • Check out the McDonald's Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.
  • McDonald's will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.

Equal opportunity

  • McDonald's is an equal opportunity employer.
  • equal opportunity employer.
  • If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com.

Visa & Work Authorization

  • xual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or
Apply directly at McDonald's →Create a free account for alerts like thisView McDonald's immigration profile

This listing is sourced directly from McDonald's's careers page and normalized into a canonical job model.