Per Scholas

Per Scholas

Product Success Manager

United States · Part-time

Sponsorship not specified$70k-$75kDetected 15 days ago
RESTData EngineeringContent MarketingContent CalendarsSalesforceCustomer SuccessCustomer SupportCommunicationMentoring

About the role

  • This is a human-centered role: your success is measured not by whether a product ships, but by whether people actually use it well.
  • This role draws from the discipline of Customer Success Management but is adapted for an internal context - your "customers" are your colleagues, and your goal is to maximize the value they get from every product in the AI Tech Solutions portfolio.

Responsibilities

  • Deliver Per Scholas's AI Fluency curriculum to staff across the organization, teaching with enough technical authority that participants trust the material and enough approachability that they feel safe asking questions
  • Develop supplementary training materials, quick-reference guides, walkthroughs, and FAQs for individual products in the portfolio
  • Build and maintain a content calendar for ongoing AI and product enablement communications - tips, feature spotlights, use-case examples, updates, and success stories
  • Manage internal communication channels (Slack, email, intranet, or equivalent) dedicated to product support and AI literacy, fostering an active and supportive user community
  • Surface user wins, creative use cases, and adoption milestones to build organizational momentum around the product suite
  • Partner with the AI Product Management team to coordinate messaging around new product launches, feature releases, and changes
  • Serve as a primary point of contact for end-users navigating AI Tech Solutions products, providing 1:1 support, troubleshooting guidance, and coaching
  • Employee Assistance Program (EAP): Free, confidential, 24/7 access to counseling, legal support, and financial resources for employees and their household members

Nice to have

  • 3-6 years in a role with significant focus on one or more of the following:
  • Customer Success Management or Client Enablement
  • Career Coaching or Workforce Development
  • Community Management or Internal Communications
  • Experience using data (adoption metrics, survey results, usage reports) to inform engagement strategies

Skills

  • Learn more by visiting PerScholas.org and follow us on LinkedIn, X, Facebook, Instagram, and YouTube.
  • Product Success Manager
  • Senior Vice President, AI Product Management
  • The Product Success Manager is the connective tissue between Per Scholas's AI product portfolio and the people who use it.

Compensation

  • The anticipated base salary range for this role is $70,000-$75,000.

Benefits

  • Eligible employees have access to employer-paid life and AD&D Insurance, as well as employer-paid short-term disability coverage, with the option t
  • Per Scholas offers a comprehensive benefits package designed to support your health, financial well-being, and overall quality of life!
  • Holidays & PTO: Full-Time Per Scholas team members enjoy over 40 days of paid time off each year through a mix of holidays, vacation, and sick/personal time!
  • All employees are eligible for Holiday pay upon hire (a total of 22 holidays annually, including a week off for Independence day and a week before the New Year ).
  • Vacation accruals increase with tenure.
  • Part-time employees are afforded time off on a prorated basis and in accordance with local requirements.
  • Comprehensive Medical Coverage: Benefit eligible employees can choose from multiple medical plans through Cigna or Kaiser Permanente (where available), with options to fit your needs.
  • Eligible employees also have access to a Health Reimbursement Account (HRA) that reimburses eligible out-of-pocket expenses, up to $4,000 for individuals and $8,000 for families.
  • Dental and Vision Insurance: Eligible employees can select from two dental plan options and a vision plan.
  • Employees who waive medical coverage receive employer paid dental and vision premiums.
  • Retirement Savings: 401(k) plan with a current 100% employer match on contributions up to 6%, eligible employees are offered entry and full vesting after 90 days with the company.
  • Parental Leave: Eligible employees are offered up to 6 weeks of 100% paid parental leave to support employees as they welcome a new child and bond with their family.

Company info

  • your success is measured not by whether a product ships, but by whether people actually use it well.
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This listing is sourced directly from Per Scholas's careers page and normalized into a canonical job model.