SpryPoint
VP, Center of Excellence
Atlanta, GA · Vp
Sponsorship not specifiedDetected 71 days ago
Data EngineeringJiraConfluenceProcess ImprovementCustomer SupportLeadershipCommunicationCollaborationMentoringPublic Speaking
About the role
- The Company 2025 Deloitte Technology Fast 50 Canada Recipient & Fast 500 North America Recipient 🏆 SpryPoint is modernizing how utilities serve their communities.
- Utilities face urgent demand to replace inefficient legacy systems while managing increasing operational complexity, and evolving customer expectations.
- This leader will step into an established and functioning organization, gain a deep understanding of the full stakeholder ecosystem, and elevate the CoE to best-in-class enablement excellence.
Responsibilities
- The mandate of this role is to evolve the CoE into a more strategic, scalable, and insight-led enablement function that strengthens performance across internal teams, SI partners, and clients.
- Defining and owning the CoE strategy across internal teams, SI partners, and clients
- Designing and evolving SpryPoint's certification strategy for clients and SI partners, with a focus on scalability, ecosystem adoption, and long-term revenue potential
- Capabilities Building and Development
- This role leads a multi-disciplinary enablement organization, including an L&D Manager and a specialized team focused on business process improvement, knowledge management, and operational excellence, as well as the establishment and ongoing evolution of a formal certification program for clients and SI partners.
- Designing and evolving SpryPoint's certification strategy for clients and SI partners, including the launch and ongoing management of a formal certification program
- Success requires the ability to influence without authority, build trusted relationships, and drive alignment across all levels of the organization - from front-line teams through SVP, ELT, and Board stakeholders.
- Building strong relationships with senior leaders to identify capability gaps and align on priorities
Requirements
- While not required, this helps us confirm your professional background and accelerates our review process.
- Proven experience leading and evolving a Center of Excellence or enablement function within a Professional Services organization in an enterprise B2B software environment
- Demonstrated success designing, launching, and scaling certification programs for external stakeholders (clients, SIs, or partners) - this is a core requirement
- Experience evolving certification or enablement programs into strategic or revenue-generating assets
- 8-10+ years of progressive leadership experience across professional services, delivery excellence, or enablement functions
- Strong understanding of the end-to-end customer and partner journey and how enablement drives outcomes at each stage
- Executive presence with the ability to influence, align, and operate effectively at ELT and Board level
- Proven ability to define multi-year strategy and translate it into scalable, operationalized programs
- Strong understanding of project delivery methodologies (Agile, Waterfall) and frameworks (PMBOK)
- Experience with LMS platforms, knowledge management tools (e.g., Confluence), and delivery systems (e.g., Jira, Microsoft Project, Kantata, or similar)
- Bachelor's degree in Business, Engineering, Computer Science, or related field
Skills
- 2025 Deloitte Technology Fast 50 Canada Recipient & Fast 500 North America Recipient 🏆
- SpryPoint is modernizing how utilities serve their communities.
Compensation
- 💰 Competitive Total Rewards - Comprehensive compensation package that grows with you
Benefits
- Aligning capability development across stakeholder groups to ensure consistent, role-based learning and performance uplift
- This function oversees the strategy, governance, and evolution of all structured learning, certification, and enablement programs across internal teams, SI partners, and clients.
- Providing strategic leadership and ongoing coaching support to the L&D Manager as they scale the Learning & Development team and execution model
- Ensuring strong collaboration between L&D, SMEs, and the operational excellence team so expertise is consistently translated into scalable learning, onboarding, and certification programs
- Overseeing structured, role-based learning across products, business processes, and delivery functions
- Leading the implementation and evolution of a modern Learning Management System (LMS)
- Overseeing SpryPoint's Living Lab as a hands-on learning and product demonstration environment
- Partnering across the organization to mature SpryPoint Academy as a scalable internal learning platform
Company info
- utility leaders should expect more from their technology providers.
- With more than a decade of experience, and a track record of successful implementations spanning water, electric, and gas utilities, SpryPoint has built a reputation as a trusted and mission-critical partner to utilities across North America.
- We deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process.
- Our "updates, not upgrades" approach, user-centric design, and unwavering focus on customer success.
- Join our award-winning team in transforming an essential industry that powers communities across the Americas.
- This role reports to our Chief
- Customer Officer and leads a team of approximately 8-10 across two core functions:
- Learning & Development and Training & Enablement.
- The foundation is already in place - this role is focused on refinement, operational scale, and sophistication rather than reinvention.
- The CoE exists to strengthen how we enable our people, partners, and clients with the knowledge, skills, and best practices needed to drive consistent, high-quality outcomes across the customer journey.
- What sets us apart?
- Backed by strategic investment from Norwest Venture Partners since 2023, and an exciting new investment partnership from Insight Partners announced in 2026, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence.
Visa & Work Authorization
- This is a high-visibility, high-impact leadership role with executive sponsorship and cross-functional alignment at the ELT and Board level.
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This listing is sourced directly from SpryPoint's careers page and normalized into a canonical job model.