Selectorsoftware

Director of Customer Success Operations

Santa Clara, California · Director

Sponsorship not specified$150k-$190kDetected 33 days ago
Machine LearningData EngineeringJiraOKRsSalesforceCRMForecastingCustomer SuccessLeadershipCollaboration

About the role

  • It enables operations teams to meet their KPIs through seamless collaboration, search-driven conversational user experience, and automated data engineering pipelines.
  • Our solutions are used by leading Telecoms, Media Providers, Retail, and Professional Sports organizations across the world.
  • Our novel approach and rapidly expanding footprint put us in the unique position for continued growth to become a category leader.

Responsibilities

  • Own and evolve the end-to-end CS operating model, including implementation, onboarding, training, adoption, QBRs, renewals, and expansion readiness.
  • Design and document scalable CS processes, playbooks, and standard operating procedures.
  • Partner with RevOps and Sales to ensure clean data flows across Sales → CS → Finance.
  • Support renewal forecasting and risk identification in partnership with CS leadership.
  • Partner with Client Solutions and Implementation to operationalize clean implementation-to-CS handoffs and go-live readiness.
  • Collaborate with Sales and RevOps on account segmentation, capacity planning, and renewal motions.
  • Drive adoption of CS tools and workflows and identify and remove friction.
  • Lead change management as CS evolves with company growth.

Requirements

  • 8-12+ years of experience in Customer Success, CS Operations, RevOps, or related roles.
  • Proven experience scaling CS operations in a B2B SaaS or enterprise technology environment.
  • Experience partnering with technical implementation or professional services teams.

Nice to have

  • Experience in AI, infrastructure, networking, or highly technical enterprise products is a plus.
  • Experience with Gainsight, Salesforce, Jira, or similar CS/RevOps tooling is a plus.
  • Background supporting renewal and expansion motions in enterprise accounts is a plus.

Compensation

  • The salary for this role is $150,000 - $190,000.
  • Final offer amounts are determined by multiple factors, including prior experience and job location, and may vary from the amount listed.

Benefits

  • Own CS systems and tooling including CRM, reporting, health scoring, surveys, and workflow automation.
  • Define and maintain customer health frameworks, success plans, and lifecycle milestones.
  • Build dashboards and reporting for executives and CS leadership covering health, risk, retention, adoption, and outcomes.
  • Leadership has clear visibility into customer health, risk, and renewals.

Company info

  • Selector is building an operational intelligence platform for digital infrastructure. By adopting an AI/ML-based analytics approach, the platform provides actionable multi-dimensional insights to network, cloud, and application operators. It enables operations teams to meet their KPIs through seamless collaboration, search-driven conversational user experience, and automated data engineering pipelines.
  • Our solutions are used by leading Telecoms, Media Providers, Retail, and Professional Sports organizations across the world. Our novel approach and rapidly expanding footprint put us in the unique position for continued growth to become a category leader. To fuel our growth, we are seeking passionate, high-energy, results-oriented individuals to join our team.
  • Our mission is to deliver world-class solutions on behalf of the large enterprise. Supported by leading investors, Selector is uniquely positioned to deliver a world-class solution to address large enterprise requirements across the globe.
  • Selector offers a discretionary PTO policy, health insurance, 401k, the opportunity for a bonus, and more.
  • The Director of Customer Success is responsible for building, scaling, and operationalizing the systems, processes, and insights that power our Customer Success organization.
  • This role translates strategy into execution - ensuring consistency, visibility, and accountability across the full post-sales customer lifecycle, from Sales handoff through Implementation, Adoption, Customer Management, Renewal, and Growth.
  • You will serve as the strategic operational backbone of CS, enabling CSMs and CS Leaders to focus on customers while you own tooling, analytics, process design, and continuous improvement.
  • Selector is building an operational intelligence platform for digital infrastructure.
  • By adopting an AI/ML-based analytics approach, the platform provides actionable multi-dimensional insights to network, cloud, and application operators.
  • To fuel our growth, we are seeking passionate, high-energy, results-oriented individuals to join our team.
  • Our mission is to deliver world-class solutions on behalf of the large enterprise.
Apply directly at Selectorsoftware →Create a free account for alerts like thisView Selectorsoftware immigration profile

This listing is sourced directly from Selectorsoftware's careers page and normalized into a canonical job model.