Achievers

Customer Success Manager II

Toronto · Mid · Full-time

Sponsorship not specified$90k-$100kDetected 63 days ago

AccessibilitySalesforceSalesAccount ManagementPipeline ManagementExcelCustomer SuccessCommunicationMentoringPublic SpeakingMicrosoft Office

About the role

If you're passionate about customer success, energized by technology, and motivated by driving results, this could be the perfect opportunity for you.
Visit achievers.com to see how we're inspiring recognition everywhere.
Our Approach to Total Rewards We're committed to providing a fair and competitive offer based on what you bring to the team.

You'll drive product adoption, identify growth opportunities, and influence expansion by showcasing best practices and measurable outcomes.
Working closely with senior stakeholders, you'll help design and execute recognition strategies that deliver ROI and support long-term customer retention and growth.
Drive usage and adoption of the platform and communicate best practices by hosting virtual meetings
Manage a revenue pipeline while up-selling and cross-selling within the existing programs
Lead customer workshops and training around product updates & new features
Provide regular status reports to stakeholders on progress against established goals and manage account escalations
🧘‍♀️ Regular events designed to build connection, belonging, and well-being
We are happy to make necessary arrangements to support your needs.

4+ years of account management experience at a software/SAAS company
Strong business acumen and proven ability to influence decision makers in various sizes of organizations
Formal sales training through a recognized program
Proficiency with CRMs such as Salesforce or other force.com platforms
Experience in preparing and delivering presentations targeted to a senior audience
Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience

🩺 Health Benefits and Life Insurance Coverage beginning on your first day
👶🏼 Parental Leave Top-up
🏖️ Flexible Vacation to recharge, so you can bring your best
🤝🏽 Employee and Family Assistance Program offering mental health, legal, and financial counselling
🚀 Supported professional development and career growth (Linkedin Learning, mentorship)

At Achievers, we believe recognition fuels performance, and our customers rely on us to help them build workplaces where people truly thrive.
As a Customer Success Manager II, you'll be at the heart of that mission, owning the strategy and long-term success of some of our most important national and enterprise customers.
In this role, you'll act as a trusted advisor and strategic partner, helping customers unlock the full business value of the Achievers recognition and engagement platform.
Meet with your customers face-to-face to plan program rollouts and explore cross-functional use cases where Achievers can help meet needs
Connect with your customers to update on outstanding queries, reports and campaigns
Understand your customers' requirements and their level of adoption of the Achievers platform to proactively assess risk in upcoming contract renewals

equal opportunity employer committed to building a diverse, inclusive workplace where everyone can do their best work.

This listing is sourced directly from Achievers's careers page and normalized into a canonical job model.