Achievers
Customer Success Manager I
Toronto · Full-time
Sponsorship not specified$70k-$90kDetected 60 days ago
AlgorithmsAccessibilitySalesforceSalesAccount ManagementPipeline ManagementExcelCustomer SuccessCommunicationProblem SolvingMentoringPublic SpeakingMicrosoft Office
About the role
- Visit achievers.com to see how we're inspiring recognition everywhere.
- Our Approach to Total Rewards We're committed to providing a fair and competitive offer based on what you bring to the team.
- We want you to see your path to growth, understand your impact, and feel valued every step of the way.
Responsibilities
- Working closely with internal teams, you'll identify trends, escalate complex issues, and contribute to continuous improvements in the support experience.You'll play a key role in driving customer satisfaction and retention by ensuring issues are resolved efficiently and professionally.
- By building strong relationships and understanding customer needs, you'll help enhance overall product adoption and contribute to a positive, consistent support experience.If you're passionate about helping others, energized by problem-solving, and motivated to deliver outstanding service, this could be the perfect opportunity for you.
- Drive usage and adoption of the platform and communicate best practices by hosting virtual meetings
- Manage a revenue pipeline while up-selling and cross-selling within the existing programs
- Lead customer workshops and training around product updates & new features
- Provide regular status reports to stakeholders on progress against established goals and manage account escalations
- 🧘♀️ Regular events designed to build connection, belonging, and well-being
- We are happy to make necessary arrangements to support your needs.
- We may use artificial intelligence (AI) tools to support parts of our hiring process, such as reviewing applications or analyzing resumes.
Compensation
- 3+ years of account management experience at a software/SAAS company
- Strong business acumen and proven ability to influence decision makers in various sizes of organizations
- Formal sales training through a recognized program
- Proficiency with CRMs such as Salesforce or other force.com platforms
- Experience in preparing and delivering presentations targeted to a senior audience
- Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience
Benefits
- 🩺 Health Benefits and Life Insurance Coverage beginning on your first day
- 👶🏼 Parental Leave Top-up
- 🏖️ Flexible Vacation to recharge, so you can bring your best
- 🤝🏽 Employee and Family Assistance Program offering mental health, legal, and financial counselling
- 🚀 Supported professional development and career growth (Linkedin Learning, mentorship)
Company info
- At Achievers, we believe recognition fuels performance, and our customers rely on us to help them build workplaces where people truly thrive.
- As a Customer Success Manager I, you'll be at the heart of that mission, owning the strategy and long-term success of some of our most important national and enterprise customers.
- In this role, you'll act as a trusted first point of contact, helping customers effectively use and navigate the Achievers recognition and engagement platform.
- You'll deliver timely, high-quality support, resolve technical and user inquiries, and guide customers toward best practices to ensure a seamless experience.
- Meet with your customers face-to-face to plan program rollouts and explore cross-functional use cases where Achievers can help meet needs
- Connect with your customers to update on outstanding queries, reports and campaigns
- Understand your customers' requirements and their level of adoption of the Achievers platform to proactively assess risk in upcoming contract renewals
Equal opportunity
- equal opportunity employer committed to building a diverse, inclusive workplace where everyone can do their best work.
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This listing is sourced directly from Achievers's careers page and normalized into a canonical job model.