Redwood Software

Renewals Manager

United States (Remote)

Sponsorship not specifiedDetected 1 day ago

Agentic AIComplianceSalesforceCRMSalesAccount ManagementNegotiationERPCustomer SuccessLeadershipCommunicationProblem SolvingOrganizational Skills

About the role

Through its SaaS-first automation fabric-with AI embedded across the automation lifecycle-Redwood accelerates the path to autonomous operations.
This role will focus on maximizing customer retention, identifying upsell and cross-sell opportunities along with ensuring a seamless renewal process.
If you like growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Manage the entire contract renewal lifecycle, from initial contact with the customer to contract signing.
Collaborate with your partners in the Sales Organization to ensure customer satisfaction and identify potential expansion opportunities.
Work closely with Sales to hand off leads for upsell and cross-sell opportunities.
Maintain accurate records of renewal activities and track key metrics, such as renewal rate, churn rate, and renewal revenue.
Develop and execute renewal strategies to achieve or exceed renewal targets.

3+ years' experience in renewals management, account management, or a related field, preferably in the software industry.
Proven track record of achieving or exceeding renewal targets.
Ability to understand customer needs and identify opportunities for growth.
Experience with CRM systems (e.g., Salesforce) and other sales tools.

Redwood Software is the leading orchestration platform for the autonomous enterprise, driving business transformation at the lowest total cost of ownership. Redwood empowers organizations to intelligently automate and orchestrate mission-critical business and IT processes across complex ERP, hybrid cloud, data and emerging agentic AI systems. Through its SaaS-first automation fabric-with AI embedded across the automation lifecycle-Redwood accelerates the path to autonomous operations. Backed by 30 years of experience and trusted by more than 50% of the Fortune 50, Redwood helps organizations unlock human potential to focus on innovation, growth and what's next.
One Team. One Redwood
Make Your Own Weather
Proactively engage with customers to understand their needs, identify potential risks to renewals, and build strong relationships.
Negotiate contract terms and pricing with customers, ensuring on-time renewals.
Forecast renewal revenue and provide regular updates to management.
Continuously improve the renewal process and contribute to best practices.
Stay up-to-date on Redwood Software's products and services, as well as industry trends.
At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.

ation based on race, colour, religion, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristic

This listing is sourced directly from Redwood Software's careers page and normalized into a canonical job model.