OU Medicine, Inc.
Network Operations Administrator (on-site)
Oklahoma City
Sponsorship not specifiedDetected 6 days ago
Customer SuccessCustomer SupportFirewallCiscoResearchCommunicationMentoringMicrosoft Office
About the role
- include initial assessment, triage, research, and resolution of monitoring incidents regarding the use of application software products and/or infrastructure components.
- The NOC Administrator II is responsible for collecting information through monitoring tools, supporting resources, and environment awareness.
- The NOC Administrator II will also be responsible for mentoring, supporting, and training entry-level NOC Administrator I.
Responsibilities
- Perform initial troubleshooting and resolution of network issues.
- Document all incidents, including their resolution steps and outcomes.
- Maintain accurate records of network configurations and changes.
- Provide technical support and guidance to end-users and other IT staff.
- Performs other duties as assigned
Requirements
- Bachelor's Degree required.
- Experience Requirements
- 3-5 years of experience in an IT support role required.
- License(s)/Certification(s)/Registration(s) Required:
- Knowledge/Skills/Abilities
- Knowledge/Skills/Abilities Required:
Nice to have
- Cisco Certified Network Associate (CCNA) preferred.
- Network/Systems/Security experience preferred.
Skills
- Demonstrates ability to understand Corporate, Division, and Facility specific applications, technology, and terminology
- Strong analytical skills, Ability to solve problems
- Competency in MS Office Suite and ticketing systems such as ServiceNow
- Understanding of multiple data centers and towers
- Expertise with multiple levels, types, and environments of monitoring
- Knowledge of tools integration and automation
- Knowledge with Operational Systems (OS's), browsers, commands and computer language tools
- Knowledge in M365
- Familiarity with Avaya and Cisco (CSM)
- Network and Security background
- Experience working in hospital/ambulatory environments
- Prioritization of patient safety at all times
Compensation
- We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.
Benefits
- Conduct routine checks and maintenance tasks to ensure network health.
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