Carta
Senior Enterprise Customer Success Manager
New York, NY · Senior · Full-time
Sponsorship not specified$153k-$181kDetected 4 days ago
ProcurementERPRecruitingCustomer SuccessCustomer SupportCadenceCommunicationCollaborationTime ManagementAdaptability
About the role
- Recognized by Fortune, Forbes, Fast Company, Inc. and Great Places to Work, Carta is shaping the future of private market infrastructure.
- Traditional ERP solutions don't work for Private Funds.
- Private capital markets need a comprehensive software solution to replace outdated spreadsheets and fragmented service providers.
Responsibilities
- Become a trusted advisor; develop deep relationships with our most strategic customers by delivering value, sharing best practices and acting as the voice of customer internally
- Drive product adoption and usage of Carta throughout the customer journey, including training customers on Carta's MCP plugins.
- You will build and utilize custom workflows to anticipate customer needs and uncover strategic opportunities within your portfolio.
- Lead discovery around private liquidity and IPO advisory to ensure clients are aware of and engaged with our service offerings
- Drive retention and growth among our most valuable customers by understanding their business needs and working with them to develop strategic accounts plans designed to help them succeed
- Marshall resources internally as needed to resolve customer issues; proactively identify areas of risk and develop plans to address these needs
- Collaborate with R&D and Customer Support teams to resolve issues and share customer feedback in an ongoing effort to improve our product
- Use the above to identify liquidity opportunities aligned with the customer's life cycle and collaborate with cross-functional teams to engage the customer with our services
Compensation
- Carta's compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions plans.
- Our minimum cash compensation (salary + commission if applicable) range for this role is:
- Up to $153,000 - $181,000 SF and NY
Benefits
- Own the success and health of your assigned clients by developing strategies aimed to increase engagement and mitigate churn
- Maintain a regular cadence of communication with customers; share insights about their adoption trends, engagement, overall health and sentiment
Company info
- You'll Work With
- The Enterprise Customer Success team here at Carta is our most advanced relationship management team, focused on liquidity, NDR, and customer satisfaction.
- We manage the top 1% of our private customers, with more mature cap tables and complex account configurations.
- This team is hyper-focused on the health of these valuable customers, and is purely dedicated to their success.
- The Problems You'll Solve
- Leverage AI fluency to proactively engage with customers at scale. You will build and utilize custom workflows to anticipate customer needs and uncover strategic opportunities within your portfolio.
Equal opportunity
- equal opportunity employer and are committed to providing a positive interview experience for every candidate.
This listing is sourced directly from Carta's careers page and normalized into a canonical job model.