MM Ascend
Customer Service Analyst (REMOTE - US)
Cincinnati, OH
Sponsorship not specified$33k-$55kDetected 33 days ago
CRMCustomer SupportCommunication
About the role
- As a Customer Service Analyst, you will provide superior customer service through answering our incoming calls and chat messages from both clients and agents.
- On this team of professionals there is an emphasis on treating clients like family and helping them with their requests as they plan for their financial future.
- In this role, you will be provided training to best prepare you for your daily tasks.
Responsibilities
- Build understanding of components of frequently encountered entities, such as Power of Attorney, Trusts, Estates, Custodians as well as IRS tax forms.
- A career at MassMutual Ascend means you'll contribute to our mission of taking financial futures above and beyond - and you'll be inspired to reach your own goals, too.
Requirements
- At least 2 years of related customer service experience
- Strong attention to detail and ability to multi-task efficiently
- Ability to obtain Series 6 Licensure within a specified timeframe
Nice to have
- Prior call center experience is a plus, but not required
Skills
- Accurately updates, monitors & notates customer account details of client/agent interactions in multiple databases and CRM systems.
Compensation
- The salary range for this role is $33,000 - $55,000 based on experience.
Benefits
- MassMutual Ascend Life Insurance Company is an Equal Employment Opportunity employer.
- At MassMutual Ascend we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees.
- Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.
- For more information about our extensive benefits offerings please check out our Total Rewards at a Glance..
Company info
- Clearly communicates complex information and solutions to customers in a helpful manner.
- Acts as a liaison for customers as needed between departments or other aspects of the organization.
- Complies with company and regulatory guidelines for performance.
- De-escalate situations involving dissatisfied customers utilizing patience, assistance, and support methods.
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This listing is sourced directly from MM Ascend's careers page and normalized into a canonical job model.